Lock button only works on left edge [Question]

Discussion in 'iPhone' started by latormenta, May 28, 2013.

  1. latormenta macrumors member

    Joined:
    Jul 13, 2012
    #1
    I purchased my iPhone 5 on Jan 26, along with AppleCare+. Don't use a case. Recently, the lock button has stopped responding expect when pressed on the very left edge.

    Does this fall under the 1 year manufacturer's warranty and can I get a replacement for it at no cost, or will I have to pay $50 and use one of my AppleCare+ replacements? Do I just take it to the Genius Bar, or do I call in for an appointment?

    Thanks
     
  2. Zmanbaseball2 macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #2
    Lock button only works on left edge [Question]

    Yes applecare+ covers that. Make an appointment. Thats what the + is lol.
    It will cost 50$. It actually might not if it is not accidental. Idk exactly actually.

    Sent from my iPhone 5 using Tapatalk 2
     
  3. ross1998 macrumors 6502a

    Joined:
    Jan 10, 2013
    #3
    Please don't give op false information if you are not sure.

    To op: you will have to make a appointment and standard 1 year warranty will cover your phone if there are no cracks or big dents in your phone. So you won't have to use your AppleCare+ or pay 50 bucks
     
  4. Zmanbaseball2 macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #4
    Ok:)


    Sent from my iPhone 5 using Tapatalk 2
     
  5. Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #5

    Hmmm, kind of sounds like you're not sure there...
     
  6. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #6
    Gold. :D
     
  7. TonyC28 macrumors 65816

    TonyC28

    Joined:
    Aug 15, 2009
    Location:
    USA
    #7
    After about six months I had the same problem with my iPhone 5. I do not have Apple Care. I made an appointment at my local Apple Store, the employee immediately noticed the problem, acknowledged that it was something he has seen before, and replaced my phone within a couple minutes. Didn't cost me anything. I assume that was because it is covered under the 1-year warranty.
     
  8. tgi macrumors 65816

    tgi

    Joined:
    Aug 29, 2012
    #8
    Same exact situation (faulty lock button), no apple care and phone was replaced in a couple minutes.
     
  9. ross1998 macrumors 6502a

    Joined:
    Jan 10, 2013
    #9
    Auctally I was sure and just like I wrote look at the 3 comments before this one, they all got theirs replaced without AppleCare+. Not trying to start any arguments here or anything:)
     
  10. latormenta thread starter macrumors member

    Joined:
    Jul 13, 2012
  11. ross1998 macrumors 6502a

    Joined:
    Jan 10, 2013
    #11
    Yup please report back if you go to the apple store and tell us how it went:)
     
  12. latormenta thread starter macrumors member

    Joined:
    Jul 13, 2012
    #12
    Finally got around to it. Was in and out in 10 minutes. No hassle at all, the lady saw the issue and immediately went to grab me a new phone.
     
  13. imjoee macrumors 6502

    imjoee

    Joined:
    Jun 12, 2012
    #13
    hi, had the same problem. half my sleep/wake button didn't work so i called apple and they created an appointment for me next day. I didn't have any applecare, but they gave me a refurbished iphone 5 anyway since the employee couldn't fix it. lastly, to answer your question, it doesn't cost anything and yes, it is covered under the 1 year limited warranty.

    ----------

    oh... didn't see your response. glad everything worked out!
     
  14. Rocko1 macrumors 68020

    Rocko1

    Joined:
    Nov 3, 2011
    #14
    Wrong. It cost nothing. Don't post on things you don't know about.
     
  15. zschiffman macrumors member

    Joined:
    Mar 24, 2008
    Location:
    Norwalk, CT
    #15
    having the same issue with my iphone5 lock button. However, I am a dev running ios7....will they still replace it? or should i downgrade first?
     
  16. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #16
    Chances are, they will replace it on the spot and you or they will wipe it right there in front of you. My suggestion is to restore it to iOS 6 before you go there. Keep in mind when you get your new one, you can't restore your iOS 7 backup to it until its on iOS 7 too. So you will have to use an old backup or add the new UDID to your dev account, load 7, then restore your backup.
     
  17. CosmoPilot macrumors 65816

    CosmoPilot

    Joined:
    Nov 8, 2010
    Location:
    South Carolina
    #17
    This exact issue (left side even) happened to me about 2 or 3 weeks ago. I went into an Apple store and they replaced it on the spot. No questions asked. This falls within the 1 year manufacturer's warranty. Should have nothing to do with iOS versions as this is a hardware issue.
     

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