Lock button

Discussion in 'iPhone' started by bigdavecox90, Feb 11, 2013.

  1. bigdavecox90 macrumors member

    Sep 12, 2012
    Bought my iPhone 5 back in September now, however just recently lock button has stopped working all together.

    It's not been dropped or damaged at all, it just will not function how it's supposed to.

    Is it worth taking back to Apple store? Will they swap under warranty?
  2. Mr-Kerrse macrumors 6502

    Apr 1, 2011
    United Kingdom
    Yes they will do it under warranty
  3. bigdavecox90 thread starter macrumors member

    Sep 12, 2012
    Straight up swap?

    Nearest is a bit of a travel, so don't want to get there and them refuse.

    Thanks for your quick reply by the way.
  4. sheppy1 macrumors 6502a


    Sep 8, 2008
    I had an issue with my iPhone 4s home button not working properly back when it was released and they swapped it over on the spot after verifying the issue, don't see why they wouldn't do the same for you too :)
  5. bigdavecox90 thread starter macrumors member

    Sep 12, 2012
    Thanks mate.

    Do you know if it's possible to call them up? Will they send one out via courier and take my old one back?
  6. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    As long as there is no physical damage it should be just a quick swap out.
    My iPhone 4S had the problem last week, phone was in perfect condition but out of warranty. They said if I came in a month earlier it would have been fine to just swap it out.

    I didn't expect to get a free replacement, but considering he even said my phone was in remarkable condition for over a year, I thought he was going to do it for me... But he didn't...

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