Purchased iPhone 8 plus and iPhone 8 last week at BestBuy, Avon,OH. These phones were bought to be used outside the US, and this was amply explained to the sales person. The phones that were sold to me were supposedly universal iphones and not locked to a service provider in the US. I hoped that the phones will start working as soon as I inserted a sim. I returned to India and put my services sim, but the phones did not accept the Indian chip and the message on the screen suggested that the phones to be locked. I brought up the issue with the seller who said that the phones should have been started with any us sim first time. Now I am in India, I wonder how can I start using my phones!!?