Locked notes gone after IOS update

Discussion in 'iOS 11' started by Krutselno, May 6, 2018.

  1. Krutselno macrumors newbie

    Krutselno

    Joined:
    Sep 21, 2017
    #1
    I had a locked note that was synced with iCloud that I can no longer access.

    I have tried to use my Mac, but there is only an outdated version of the document. When I log into icloud.com and try to access it there it says the password is wrong even though other document unlocks and it is my icloud password that unlocks it.

    Using my phone I can access the document, but it is empy. If I try to add text to the document it saves as a new document. I need the information that used to be there. I have tried to use and app called PhoneRescue, but it cannot find my missing document... Any ideas?
     
  2. CobraPA macrumors 6502a

    Joined:
    Mar 12, 2011
    Location:
    Lansdale, PA, USA
    #2
    Apple support? Only they have access to iCloud servers if there is an issue on that side.
     
  3. Krutselno thread starter macrumors newbie

    Krutselno

    Joined:
    Sep 21, 2017
    #3
    How do I contact Apple support without paying? I did not find anywhere to send an email..
     
  4. jhall8 macrumors 6502

    jhall8

    Joined:
    Jan 15, 2017
    Location:
    Milwaukee, Wisconsin
    #4
  5. Krutselno thread starter macrumors newbie

    Krutselno

    Joined:
    Sep 21, 2017
    #5
    Thanks for the tip, but this app is not in the Norwegian app store, sadly.
     
  6. davidmartindale macrumors regular

    davidmartindale

    Joined:
    Jan 28, 2011
    Location:
    PNW, USA
    #6
    IDK about in Norway, but in the US AppleCare does not charge you for phone support even if your product says the phone support is expired.
     
  7. Krutselno thread starter macrumors newbie

    Krutselno

    Joined:
    Sep 21, 2017
    #7
    You are right, it does not cost anything. Apple is on the case now, but they have not managed to solve it yet. They have escalated my case, so maybe, they will be able to solve it.. I guess it's never a good sign when the senior support technician says:" Huh, that is weird, never seen that before.."
     
  8. CobraPA macrumors 6502a

    Joined:
    Mar 12, 2011
    Location:
    Lansdale, PA, USA
    #8
    Nice, glad they are working on it for you. Much better answer than 'sorry, we can't do anything about that...'
     
  9. Minorite macrumors regular

    Minorite

    Joined:
    May 8, 2018
    Location:
    Poland
    #9
    Is there any chance that you have a local backup with the updated doc? There are several solutions on the web that allow you to browse backup and extract notes to computer. Then you should be able to import it back to Notes app with AirDrop.
     
  10. Krutselno thread starter macrumors newbie

    Krutselno

    Joined:
    Sep 21, 2017
    #10
    After two calls they did end it with "sorry, we can't do anything about that".. :p

    I do not have a local backup so I am literally ****ed..
     
  11. CobraPA macrumors 6502a

    Joined:
    Mar 12, 2011
    Location:
    Lansdale, PA, USA
    #11
    Ugh. Possibly the version they had was bad as well. :(
     
  12. Krutselno thread starter macrumors newbie

    Krutselno

    Joined:
    Sep 21, 2017
    #12
    The file was corrupt somehow and they could not fix it... Only explanation I got.. Guess I have to figure out what password keeper is the best now..
     
  13. NoBoMac macrumors 68000

    Joined:
    Jul 1, 2014
    #13
    Won't say best, but, have used Enpass and mSecure. mSecure is my go to. Nice thing about both options is you can backup the databases and also do an export of your database as a csv file, which I import into an encrypted spreadsheet (which in turn gets encrypted and backed up to a cloud account). So if a tool fails, not dead in the water.

    Also look imto KeePass based solutions. Open source, cross platform.
     
  14. Krutselno thread starter macrumors newbie

    Krutselno

    Joined:
    Sep 21, 2017
    #14
    Nice! Thanks for the tips, will definitely check them out! :)
     
  15. NoBoMac macrumors 68000

    Joined:
    Jul 1, 2014
    #15
    One other thing: nothing wrong with staying with Notes, recent difficulty aside. Just need to set up a reminder to copy/paste the contents of the note to something else on the Mac, so you have a backup.
     
  16. Krutselno thread starter macrumors newbie

    Krutselno

    Joined:
    Sep 21, 2017
    #16
    That is also an option, thanks for the tip :)
     

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