Locked out of iTunes on new MBP

Discussion in 'MacBook Pro' started by beachmommy, Dec 31, 2016.

  1. beachmommy macrumors newbie

    Joined:
    Feb 11, 2016
    #1
    First, I LOVE MY NEW MACBOOK PRO!!!!!!

    I can't quite find a current thread for a fix it to my problem. When I migrated everything over from my back up from the old Macbook, somehow it managed to lock up my iTunes. I can still access my music on my phone, but I'm locked out of iTunes on my new Pro. I can't find the Sharing and Permissions box to uncheck that "read only" thing.

    Also, is my Pro supposed to have Final Cut Pro pre-installed? I can't find it.

    Thanks!
     
  2. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    You mean that iTunes doesn't work at all - or that you can't play music that belongs to you?

    Final Cut Pro X is not free software, and is not pre-installed on your MBPro, unless you ordered it that way (it costs about $300 extra), or you installed it yourself (which means that you purchased it through your App Store, again, it is about $300 :eek: )
     
  3. beachmommy thread starter macrumors newbie

    Joined:
    Feb 11, 2016
    #3

    Yes to both: I cannot even open iTunes, and I can't play any music, except for two songs that I had put on my desktop. Weird huh?

    I read in passing about the Final Cut, it did sound too good to be true.

    Thanks for the reply!
     
  4. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    Do you get an error message of some kind when you try to launch iTunes?
     
  5. beachmommy thread starter macrumors newbie

    Joined:
    Feb 11, 2016
    #5
    Yes I do - it tells me I'm not authorized. I'm just trying to avoid a long phone call or going to the Genius Bar.
     
  6. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #6
    Ah, OK!
    Try this:
    Go to your Applications folder.

    Double click on the iTunes app that you find in your Applications folder.
    Same message?

    If yes, go to your System Preferences, then to Users & Groups pane.
    Your user is listed there, and should be the Current User.
    What kind of account is it? Should be either Admin, or Standard.
     
  7. beachmommy thread starter macrumors newbie

    Joined:
    Feb 11, 2016
    #7
    The account is Admin - where do I go from there? (I got the same message from all efforts to get into iTunes.) That I don't have permission and it is a locked file.
     
  8. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #8
    Open your Terminal.

    Use this command.
    sudo chown -R accountname /Users/accountname/
    Replace accountname with your actual account name. Type the command, then press enter. The command will ask for your password. Type your password (you won't see what you type, so just type it in, then press enter again)
    The prompt will return after a few seconds (or may return with an error of some kind).
    After you see the prompt, Quit the terminal, then restart your Mac.

    That should fix the ownership of the files that you should "own", but not likely unlock iTunes.
    My best guess is that you need to reinstall OS X.
    Simple to do that, by booting to your recovery system (Restart, holding Command-R)
    You will boot to a menu screen, with one of the choices being Reinstall macOS, which I think you should do.
    You won't lose YOUR apps and files, such as your music, but it will reinstall a fresh copy of macOS, and its apps, such as iTunes. That should fix you up.
     
  9. beachmommy thread starter macrumors newbie

    Joined:
    Feb 11, 2016
    #9
    Thank you for all the replies, you seem to know what you are talking about. I just cannot bring myself to reinstall the operating system, I am a chicken. I will make a Genius Bar appt. pretty soon. Thanks again!!!!
     

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