locked out of visual voicemail

Discussion in 'iPhone Tips, Help and Troubleshooting' started by dwman, Nov 27, 2008.

  1. dwman macrumors 6502

    dwman

    Joined:
    Nov 15, 2007
    Location:
    DC
    #1
    Went to the Apple store in SF to clear up a problem with Safari crashing and cover flow crashing and the "Genius" (I'm using that term loosely) and he tells me to reset the phone using General-Reset which he says will clear the Safari cache and possibly fix a few other hiccups. I reset as he suggests, but the "Genius" fails to tell me that it will reset all my icons, wipe out my Exchange email acct, etc..basically returning my phone to default factory mode.

    Now, my visual vm is asking for a passcode which I never had previously set up and I don't know what to enter. The other problem is, I won't be at my home computer for another few days, so I can't do a restore.

    Anyone have any ideas what to do? This is with the iphone 3g 2.1 firmware.

    thx
     
  2. kfordham281 macrumors 6502

    Joined:
    Dec 4, 2007
    #2
    Call AT&T customer service. They should be able to get you back into your VM.
     
  3. dwman thread starter macrumors 6502

    dwman

    Joined:
    Nov 15, 2007
    Location:
    DC
    #3
    Turns out to unlock it you type in your seven digit number minus the area code. It worked!!
     

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