Locked out of web-based iCloud for days, no verification code

benmrii

macrumors 65816
Original poster
Nov 14, 2007
1,091
3
FL
I relented and set up Two-Factor Authentication a few days ago. Everything seemed to go fine on the phone, and now when I attempt to log in via a browser to iCloud or Apple's Apple ID Management page I receive the GPS check and the initial six digit verification code. No problem.

But before I can access anything, the next thing it asks me is to: "Update Your Apple ID", beginning with me verifying my email address. The one listed is correct, I press Continue, and that's the end. From there it asks me for a verification code - another six characters - that I never receive. I have tried several times over several days and not once received an email or code.

Some details/notes:
My long-time Apple ID address is an @mac.com address and yes, I have triple checked my Junk folder.
Neither restarting fresh or choosing the "Send a new code" option sends me an email.
I continue to receive email from others (still able to check it on my phone).
This has occurred on multiple systems using multiple browsers.

Any thoughts?
 

RobS-UK

macrumors member
Jul 11, 2008
37
1
Bristol, UK
Any thoughts?
I’ve just started having the same issue here, although I’ve been on 2FA for a couple of years so I wouldn’t expect it to be that. I tried putting in one of the other associated email accounts (xxx@icloud.com rather than xxx@mac.com) and I did get the verification email, but then the webpage didn’t accept the code I was given as it said the email address couldn’t be used!
 

benmrii

macrumors 65816
Original poster
Nov 14, 2007
1,091
3
FL
Thanks for weighing in. Still not sure what to do with this in case anyone has found a resolution or even a consistent workaround. Apple's official pages and support forums list the usual suspects - Are you using a VPN? Did you check your junkmail folder? - with no means of getting further support that I can find if none of them apply. And none of them apply. I'm at a loss and need access to my email in places other than my phone.

EDIT: If someone else with the same issue comes across this, one thing that works some of the time is creating a bookmark to your inbox (https://www.icloud.com/#mail) and then opening that in a new tab once you have signed in and iCloud locks you down with the never ending "Update Your Apple ID" cycle. It isn't consistent, may take a few tries, but it's one way to bypass the problem in the meantime.
 
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