Logically Deconstructing Apple's Statement

Discussion in 'iPhone' started by Bodhi395, Jul 2, 2010.

  1. Bodhi395 macrumors 6502a

    Joined:
    Jul 23, 2008
    #1
    So, after reading Apple's statement it makes no logical sense that their fix will remedy the problem of the iPhone and experiencing signal loss. To prove it, look at the statement itself.

    Ok, so they admit here that users are experiencing signal loss when they hold their iPhones and cover the black strip. They are not denying this happens.


    Here they state that they now have found a solution to the problem of holding the iPhone and experiencing signal loss.

    Their solution to the problem? In plain english they are saying the iPhone inflates the reporting of your signal by showing more bars than you actually have, and they will make it show less bars now.

    HOWEVER, the problem was people having less bars! So how does a fix that makes your phone have less bars solve the problem of having less bars??

    It makes no logical sense, and its a good smoke and mirror statement Apple has put out, but if you read it carefully it doesn't address the issue in any way. The iPhone 4 still experiences signal loss when you hold it, and their fix does absolutely nothing to fix that.
     
  2. spblat macrumors 6502a

    spblat

    Joined:
    Jun 18, 2010
    #3
    Deconstruct this:
     
  3. Bodhi395 thread starter macrumors 6502a

    Joined:
    Jul 23, 2008
    #4
    In plain english: This 'fix' of ours will actually not fix anything and the only real solution is to return your phone.
     
  4. iPadThai macrumors 6502a

    Joined:
    Apr 25, 2010
  5. mangohippo macrumors member

    Joined:
    Jun 17, 2010
    #6
    I think it's pointless to criticize something until you see it. If it works then bravo Apple. If it doesn't then they need to issue free bumpers or offer a looser return policy (a recall is ridiculus in my opinion).
     
  6. Bodhi395 thread starter macrumors 6502a

    Joined:
    Jul 23, 2008
    #7
    But on its face, the fix doesn't make sense.

    People are saying: The problem is I'm seeing not enough bars

    Apple is saying: The problem is your seeing too many bars, and we're going to fix it so you see less bars.

    People: But no, I said I was seeing NOT ENOUGH BARS!
     
  7. big0mar macrumors regular

    Joined:
    Jun 25, 2010
    #8
    Less bars isn't an issue. Every phone experiences it. Every iPhone has experienced it. They are saying that you've been fooled into believing you had better reception to begin with. Now you'll just have ****** reception at the onset, so you won't complain about your hands causing reduced signal as much.

    You will always have less bars when your hand is positioned in certain areas. This isn't a new concept.
     
  8. jb007clone macrumors 6502

    jb007clone

    Joined:
    Feb 24, 2006
    #9
    Readjusting the bars will give you a better representation of signal attenuation, but what about people who can TOTALLY cease voice & data transmission by touching the lower left seam EVEN when they're in extremely HIGH signal areas? That would appear to be another problem Apple needs to address.
     
  9. Bodhi395 thread starter macrumors 6502a

    Joined:
    Jul 23, 2008
    #10
    Right there you don't make sense either. If people were fooled into thinking they had better reception to begin with, why are they complaining about BAD reception and less bars?

    The only way it makes sense is if the iPhone is fooling you with more bars, but when you touch it at the black strip you suddenly correct whatever was fooling you and you get the correct number of bars.
     
  10. Fuchal macrumors 68020

    Joined:
    Sep 30, 2003
    #11
    Yes, all they are addressing in this letter is the visual cue of losing bars when you hold the phone - not the actual signal transmission issues. And I fear it will please most people. (My mom sent me an email today: "I see they are fixing your iPhone!")
     
  11. Macficionado macrumors newbie

    Joined:
    Jun 19, 2010
    #12
    For all those trivializing the situation (OP, I'm looking at you), I think it's very worthwhile to start by pointing out

    (a) There's no one way to measure signal quality. One way to measure signal quality is by measuring the strength of the electric field at the location of the phone. Another is based on the amount of useful signal versus noise (signal-to-noise ratio). Further, it's not entirely clear what the relationship between different numbers should be.

    As a way of an example, suppose you wanted to develop a ranking system for members of the opposite sex based on a scale of 1-5. There are many ways in which a person can be attractive (personality, posture, face, body), but you only have 5 possible scores to work with. Further, what does it mean that you see a 4 vs a 2? Does it mean you're twice as happy having one as your partner? Does it mean that you're 200 times as happy? Or just barely? Scores are artificially designed and therefore reveal no 'absolute truth', just like in the case of the cell phones.

    (b) The signal in the iPhone is likely logarithmic Consider the diagram shown in http://fscked.co.uk/post/754590440/update-i-have-a-followup-piece-about-apples-new . If the original rating system mapped a huge range of signal qualities to 'full bars', then there's little range of signal quality for the remaining bars. This implies that if you're at teh bottom of the full bars score, any perturbation will immediately put you at a very small amount of bars.

    As explained in the article, likely they will change these bars to more accurately reflect signal changes in a way that is more intuitive to understand

    (c) *There IS signal degradation**As the OP duly points out, there is in fact a signal degradation. The question is how it compares against other cell phones. As of now, we have few comparisons to this effect. Some benchmarks suggest the iPhone 4 has better reception qualities than previous iPhones in general. Sure, there seems to be a tradeoff with a single weaker spot. However, going on to say that Apple's explanation makes no sense makes little sense to me.
     
  12. chembox macrumors 6502a

    Joined:
    Feb 17, 2010
    #13
    I would like to know if that software update will actually fix the issue before I return my phone. Knowing Apple, they will probably release the software update on Day 31 and it may not even completely fix the issue.
     
  13. dmelgar macrumors 68000

    Joined:
    Apr 29, 2005
    #14
    No, no, no. Cant make it any plainer.
     
  14. JediZenMaster macrumors 68000

    JediZenMaster

    Joined:
    Mar 28, 2010
    Location:
    Portland,Oregon
    #15
    Isn't this thread mistitled? It should be titled your "Opinions on the statement" because it looks like your logic is really twisting the statement to fit your agenda.
     
  15. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #16
    You're really having trouble with this. Here, let's go with an example:

    Pretend there is a house that gets 2 bars. (This is not a 100% accurate way of saying it, but I've gotta say it this way to make this make sense to you.)

    Now pretend there is an iPhone 4 and a Blackberry in it.

    The BB shows 2 bars.
    The iPhone shows 5 bars.

    But they're both really getting 2.

    With me so far? This is what Apple said is going on in their phones. (They did this to fool you into thinking you had better signal. Naughty Apple! This is why lying is a bad idea...it eventually catches up to you.)

    NOW - We cup our hands over the Blackberrie's antenna. It drops 1 bar and now shows 1 bar.

    We do the same to the iPhone...it now figures out it only has 1 bar (just like the Blackberry) and shows 1 bar.

    You think you lost 4 bars, but you really lost just 1.

    The Blackberry and the iPhone work the same (2 bars down to 1 bar) but the iPhone user thinks he lost more bars than the BB!

    So they're gonna make the iPhone more like the Blackberry and have it show 2 bars in the first place.

    Got it?
     
  16. ruinfx macrumors 6502a

    Joined:
    Feb 20, 2008
    #17
    apple has know about the apparent "misrepresentation" of bars since before the release of the iphone 4 to the public and the discovery of the "death grip". walt mossberg mentioned it in his review and hinted that this change would be coming, even before we knew of the "death-grip".

    http://ptech.allthingsd.com/20100622/apple-iphone4-review/

    even if the "death-grip" never existed, apple still would have released this same exact software fix to re-do the algorithm and change how bars are represented. the only difference is that with the discovery of the "death-grip", what would have been a simple mention in the 4.1 software update release notes is now being expanded into a press release in an attempt to reduce negative publicity for an issue they cant fix.
     
  17. big0mar macrumors regular

    Joined:
    Jun 25, 2010
    #18
    Touching the antenna results in diminished signal. Nobody is disputing that. Thats the reality of cell phones. They're just saying that going from 5 bars to 1 bar isn't necessarily indicative of the drop you're seeing. The drop may only be from 2 bars to 1 bar.
     
  18. Bodhi395 thread starter macrumors 6502a

    Joined:
    Jul 23, 2008
    #19
    Here's what I don't get in your example, Apple inflates the signal from 2 bars to 5 bars right now. But why then does it go down to 1 bar if you hold the phone and not 4 bars? Since the inflation seems to be a 3 bar increase?
     
  19. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #20
    Because it's not an even scale. If you looked at it as a 0% - 100% thing for signal strength, the iPhone is kind of like this:


    0% (and up to 9%)
    1 bar
    2 bars
    3 bars
    4 bars

    10%
    5 bars

    20%
    5 bars

    30%
    5 bars

    40%
    5 bars

    50%
    5 bars

    60%
    5 bars

    70%
    5 bars

    80%
    5 bars

    90%
    5 bars

    100%
    5 bars

    = = = = = =

    So somone at 90% tries the death grip and is now at 70%. They stay on 5 bars the whole time and say that the problem isn't real.

    Somone at 30% tries it and is suddenly on 2 or 3 or 4 bars, pretty much instantly...who can tell? They're barely different at all!

    This is the problem. The iPhone bars are SO freaking meaningless that small problems look like HUGE problems to some people and they look like NO problems to other people, depending on where they start from.

    If you knew where you were starting from you'd have a better idea of why you ended up where you did after it changes. But you have NO CLUE where you're starting from, so people get really, really confused.

    EDIT: Can you imagine if the iPhone showed numbers instead of bars? Wouldn't the conversations and tests around here the last few days been SO much easier to understand? I know I would have been happier. Look at that chart and understand that those "bars" are what have been the information behind all the "Do you have the problem?" threads around here. Scary, isn't it?

    Can you trust ANYTHING you read on here? We're like the blind leading the blind.
     
  20. Bodhi395 thread starter macrumors 6502a

    Joined:
    Jul 23, 2008
    #21
    Even apart from the whole bar issue, Anandtech confirmed that the iPhone 4 is much worse at blocking a signal when you hold it than the 3GS. On the iPhone 4 it drops about 20 db when held naturally while the 3GS only drops about 2 DB, a ten times increase. That is scientific proof holding the iPhone 4 drops the signal significantly more than on the 3GS, and they didn't rely on just looking at the bars. Apple's fix therefore will have no effect on the actual issue, which is that holding the iPhone 4 degrades the signal significantly more than other phones.
     
  21. ruinfx macrumors 6502a

    Joined:
    Feb 20, 2008
    #22
    thats the point though. where did apple say the "fix" is going to fix the signal drop from touching the seam? they didnt, because they cant.

    this "fix" is simply to readjust the bars to display more accurately, which is something they have been planning on doing for weeks now. the "death-grip" really doesnt have anything to do with it.
     
  22. BigOrangeSU macrumors regular

    Joined:
    Dec 22, 2008
    #23
    YOu know what I find funny....throughout the 3 years the iphone has been released there has been a constant problem with the way the iphone reports signal strength. How with all the research apple and att must have done into dropped calls that they didn't figure out the bars were a misrepresentation of true signal strength?
     
  23. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #24
    Right, but it will clear up all the confusion. Perhaps we'll find that removing the confusion will let us focus on the people who really have problems vs. those who are only being fooled into thinking they have it.

    And even besides that, it sucks that my phone is lying to me about how good my signal is. They should be ashamed that they did it in the first place.

    So this change is very welcome for both of those reasons.

    Now, as to whether it will fix everything? No, I doubt it. I think the radio power management and frequency detection need to be greatly tweaked. I think there's a lot of other things they can be doing to the software.

    But do we know they're not doing those things? No. They didn't TELL us they were doing them, but they DID say that this fix will take several weeks. Does it take several weeks to change the bar icons? No. Thus I'm certain that they are working on these other fixes in addition to the ones they told us about.

    I wouldn't get worried yet. Wait and see what they come up with. I suspect it will be a much bigger software change than they told you this morning.
     
  24. Fuchal macrumors 68020

    Joined:
    Sep 30, 2003
    #25
    They knew the whole time - they're backs are just against the wall now and that's what they've come up with to please the masses.
     

Share This Page