Logitech keyboard iPad Pro 12.9 annoying issues

[Leo90]

Hello guys,

I just got a Logic case keyboard with smart connector for iPad Pro 12.9 and every time I connect it to my iPad it keeps prompting me for an update and when I select "update" the keyboard stops working. Do you have the same problem? How can I check the keyboard update status?

Thanks a lot!

 

[A.R.E.A.M.]

Had the keyboard and iPad Pro since launch and never had that issue.

Is your iPad used? What update is it asking?

Factory reset?

 

[Leo90]

My iPad is brand new as well as the keyboard. I havent tried to factory reset just because of that. I think I will be returning the keyboard.

 

[baypharm]

Yes I would definitely return it for a replacement. I used one and thought it was awesome.

 

[batristain]

THat sounds like a defective keyboard. I got one a few weeks ago and I had to do a firmware update - took less than a minute and it's been awesome. I haven't gone back to my ASK or even thought about it. I love the shortcut keys.

Cheers,
Bobbie

 

[gipoeco]

well,i think so,thank you