I bought an MX Master yesterday and now I'm very, VERY frustrated! 
The MX Master is supposed to have these 2 scrollwheel modes (and of course their new Smartshift mode, which automatically switch from one to another depending on how you spin the wheel): ratchet or freespin. With a button right below the wheel to activate one or another. I already own an old M500 corded mouse, and this function works perfectly - the freespin + smartscroll makes it a joy to scroll, browse, etc.
There's just one slight problem, the freespin mode won't work - at all. With the help of the Logitech Options utility, I've tried every possible combination (you can assign any function to this middle button), and it never, never does what I want: shifting between ratchet and freespin scrolling modes. The mouse is stuck in ratchet no matter what.
So I took it back and got a replacement - a defect product, it happens...no worries. What about the second one? Exact same behavior. No way to activate the freespin mode. And I tried a demo that the guy very gently opened for me at the store, same thing. 3 defect? No way. I'm starting to think I'm doing something wrong...but what could I possibly be doing wrong??? It's just one button that's supposed to work exactly as the one I already own, and as advertised, selecting the two modes via the utility software won't work either.
I even watched a couple of youtube videos and these guys apparently got it to work, I could clearly see, and hear, the wheel spinning freely, continously, and *silently*. One of the reasons I loved the freespin mode is the wheel is silent, ratchet makes too much noise for me. It's not unuseable but I don't like it.
It may seem like a small detail, but at $130 canadian dollars this mouse doesn't come cheap. This model is otherwise perfect for my needs: gestures, my hand sitting perfectly on the mouse, awesome design, horizontal scroll, very precise tracking, tons of customization - I'm left-handed but always used my mouses like a right-handed so there's no issue here.
So to all the MX Master owners out there: please tell how to magically activate, or manually switch, between the two scrolling modes, and I'll go buy a new one right now!
Tx
The MX Master is supposed to have these 2 scrollwheel modes (and of course their new Smartshift mode, which automatically switch from one to another depending on how you spin the wheel): ratchet or freespin. With a button right below the wheel to activate one or another. I already own an old M500 corded mouse, and this function works perfectly - the freespin + smartscroll makes it a joy to scroll, browse, etc.
There's just one slight problem, the freespin mode won't work - at all. With the help of the Logitech Options utility, I've tried every possible combination (you can assign any function to this middle button), and it never, never does what I want: shifting between ratchet and freespin scrolling modes. The mouse is stuck in ratchet no matter what.
So I took it back and got a replacement - a defect product, it happens...no worries. What about the second one? Exact same behavior. No way to activate the freespin mode. And I tried a demo that the guy very gently opened for me at the store, same thing. 3 defect? No way. I'm starting to think I'm doing something wrong...but what could I possibly be doing wrong??? It's just one button that's supposed to work exactly as the one I already own, and as advertised, selecting the two modes via the utility software won't work either.
I even watched a couple of youtube videos and these guys apparently got it to work, I could clearly see, and hear, the wheel spinning freely, continously, and *silently*. One of the reasons I loved the freespin mode is the wheel is silent, ratchet makes too much noise for me. It's not unuseable but I don't like it.
It may seem like a small detail, but at $130 canadian dollars this mouse doesn't come cheap. This model is otherwise perfect for my needs: gestures, my hand sitting perfectly on the mouse, awesome design, horizontal scroll, very precise tracking, tons of customization - I'm left-handed but always used my mouses like a right-handed so there's no issue here.
So to all the MX Master owners out there: please tell how to magically activate, or manually switch, between the two scrolling modes, and I'll go buy a new one right now!
Tx
