logitech z500 not working with usb cable

Discussion in 'Mac Basics and Help' started by vukmaxim, Apr 8, 2010.

  1. vukmaxim macrumors member

    vukmaxim

    Joined:
    Apr 6, 2010
    Location:
    drive@earth
    #1
    Dear friends,

    Logitech wireless speakers Z500 don't play any sound while connected with USB cable.Bluetooth connection works (when switched in control panel to USB Logitech!?), 3,5mm port works fine also.
    But when connected with USB cable, the speakers are emitting green "connection" light, but no sound.
    Tried roaming through all of the sound preferences output items.
    No luck.
    Is there a possibility to reset Sound preferences items?
    Or, is there another way of making this USB cable working?

    Thanx
     
  2. stevebi macrumors newbie

    Joined:
    Apr 15, 2010
    #2
    logitech z500 not working with usb cable

    Hello

    I too have the same problem, on a brand new Mac mini with 10.6 and also tried on my mother's 10.5 based IMac. I contacted Logitech's support, and they weren't much help - last communication from them enclosed below. Interestingly it appears as a usb device in the system info, and if you pass through the usb devices to windows using Parallels it works fine under XP in the virtual environment. This tells me it is not a hardware issue, but the OSX driver obviously doesn't like something about it :(

    Sorry I have no solution - I'd love to hear one. I keep meaning to book a "genius" appointment at my local Apple store and taking it in, but I fear I may be wasting my time...

    Steve

    -------
    Thank you for contacting Logitech Customer Care.

    I would like to inform oyu that the scenario you have encountered is a sign of a bug. As of the moment there are no remedies nor solution to the problem but do dot worry, our Product Specialist are on the process of finding a fix for this. I would be requesting for your patience and we would update you as soon as possible.

    If you have any other concern regarding your product, feel free to email us back. You can also visit our website at www.logitech.com.
     
  3. vukmaxim thread starter macrumors member

    vukmaxim

    Joined:
    Apr 6, 2010
    Location:
    drive@earth
    #3
    Steve,
    Thanx for the reply
    It sounds like a never ending story
    Regards
     
  4. vukmaxim thread starter macrumors member

    vukmaxim

    Joined:
    Apr 6, 2010
    Location:
    drive@earth
    #4
    Logitech response

    Thank you for contacting our Logitech Technical Support. We are sorry to hear that you are experiencing problems with our product. We apologise for the delay in replying to your query.

    In reply to your query regarding Z500 Wireless Notebook Speakers, we have tested these speakers in our office. These are the findings of our tests:

    1) When connected to an Apple Mac computer with OS 10.6.4 Snow Leopard, the speakers did not work via USB (no sound being generated).
    They were not even detected in System Preferences>Audio>Output Device.
    2) When connected to a PC with Windows 7/Vista operating systems, the speakers worked ok via USB cable. Sound was being generated.

    Considering the above, we will forward this issue to our product specialists to confirm the official Logitech stand on whether Z500 Wireless Notebook Speakers are supported on Apple Mac platform via USB connection.

    Once further updates have become available, we will contact you back. Estimated response time is 2-3 working days. Thank you for your patience.

    Should you have other concerns, please do not hesitate to email us back and we will be happy to assist you.
     
  5. vukmaxim thread starter macrumors member

    vukmaxim

    Joined:
    Apr 6, 2010
    Location:
    drive@earth
    #5
    Conclusion

    Dear vukmaxim,

    Thank you for your answer.

    We have reported this bug to engineering but as this product is end of life we are likely not going to release any updates or fixes for the Z-500.

    As we can not provide a technical solution to your issue we would like to offer you a similar device free of charge as a replacement. Kindly go to http://www.logitech.com/ and select a device which you think would be a fair replacement.

    When you selected the device of your choice please reply to my e-mail with your address, daytime telephone number and the name of the selected device so I can arrange the shipping.

    I would like to thank you your co-operation and patience.in this matter.

    If you have any additional questions, please feel free to visit our website at http://www.logitech.com or reply to this e-mail.

    Kind Regards
    Ferenc
    Logitech Europe S.A.
    Customer Care - Europe, Middle East and Africa


    And Z 515 arrived!
     

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