Logo Design: Questions to ask a client?

Discussion in 'Design and Graphics' started by macaddict23, Aug 10, 2007.

  1. macaddict23 macrumors 6502

    macaddict23

    Joined:
    Jun 20, 2006
    Location:
    MacVille, USA
    #1
    I want to start on the right foot before I start designing this logo. Any ideas on what type of questions I should ask the client in order to compile as much information as possible? Thanks!
     
  2. bluetooth macrumors 6502a

    bluetooth

    Joined:
    May 1, 2007
    Location:
    Toronto
    #2
    - Logo treatment - Iconic, Illustrative or Textual?

    - Number of colours - One colour, Two colour, Three colour or Four colour process?

    - Company/logo colors if applicable or available? Designer can always suggest color themes throughout the design process if the client is unsure.

    - Ask the client to tell you a little about their company and the appropriate kind of logo: Brief description and overview of the company, service and/or product this logo will represent.

    - Creative Strategy. Pointers on the logo design. Themes (BUZZWORDS) that the client wishes to portray in the logo.

    - Ask the client to describe some ideas that they might have in mind for their logo design, or features that they DO NOT wish integrated into the logo.

    - Ask if there are any web sites/companies that have logos SIMILAR to what they are looking for?

    - Ask them to please provide any other specific information that will help you propose their preliminary logo designs.

    - Ask what the Planned Usage of the new logo is, ie:
    WEB (standard RGB and HTML)
    WEB ANIMATION (Flash)
    PRINT (Standard repro.)
    STATIONERY (Letterheads, etc.)
    BROCHURES (Standard repro.)
    SIGNAGE (Digital output)
    SIGNAGE (Plotter/Vinyl)
    SILK-SCREEN (Wearables print)
    EMBROIDERY (Wearables)
    STATIONERY (Letterheads, etc.)
    DIE CUT (Emboss)
    DESKTOPS (Wallpaper)
    SCREENSAVER (Flash)

    -Future artwork they may be interested in (no obligation), ie:
    WEB DESIGN
    PRINT
    STATIONARY
    BROCHURES
    POWERPOINT TEMPLATES
     
  3. rajfantastic macrumors member

    rajfantastic

    Joined:
    Jun 9, 2007
    #3
    so according to bluetooth, you should basically ask the client how to do your job. they are hiring you because they probably do not have a creative strategy or direction. also, a logo should always be able to work in a variety of sizes, media and printing methods.

    i always ask my client for the ubiquitous list of adjectives that describe their company... between 10 and 20 usually suffices. i also ask them for things that inspire their work, their philosophy, et al. everything else (competitor's logos, creative direction, inspiration) requires a handful of hours of researching by the designer.
     
  4. oldschool macrumors 65816

    oldschool

    Joined:
    Sep 30, 2003
    #4


    ???

    no you're not asking them how to do the job...you're asking them what they want. when people ask if you want "fries with that" they aren't asking because they don't know how to do their job..they are asking because they want to know if you want fries WITH THAT :p:D
     
  5. Shotgun OS macrumors 6502a

    Joined:
    Dec 18, 2006
    Location:
    Ohio
    #5
    I think they are asking you that because they have to ask that. "Welcome to Burger King! Would you like to try our double-bacon quarter-pound sludge burger value meal for $7.99?" :D
     
  6. bluetooth macrumors 6502a

    bluetooth

    Joined:
    May 1, 2007
    Location:
    Toronto
    #6
    Having an organized, detailed work brief will only benefit both the designer and the client, as both will be clear on the wants and needs of the business.

    The designer will never know more then the client about their business, therefore it is imperative that the client is able to express their wants and needs in great detail. The designer can of course, make suggestions, offer advice on layout, design, visual enhancements etc., but nobody knows the customer better then the client.

    Asking the client to describe some ideas they may have for a logo or something they DO NOT want in their logo is hardly asking them how to do your job. A lot of clients do have something in mind as a base, more times then not, whether it be textual, iconic or illustration oriented. To add to that, I have had several clients tell me about something they have seen somewhere that caught their eye, which is why it is beneficial to ask. You are not asking them to go out and look for these ideas or examples, these are simply on the spot questions as to what's currently in their heads. Why play geussing games with lists of adjectives...Just ask the client directly what their business is all about and what feel/emotion they are looking for and go from there.

    You will find that some are very direct and have the logo almost created in their mind, while others really don't know what they want, but together (with the aid of answering some of the questions above) ideas and direction begin to take place.

    Rajfantastic, if you don't agree with the questions I posted, that's fine, but you don't have to voice yourself with a smug, condescending tone, whose only suggestion to the OP is to play a word game. If you are a professional then perhaps you should try and act like one.
     
  7. rajfantastic macrumors member

    rajfantastic

    Joined:
    Jun 9, 2007
    #7
    i was simply trying to pass on some of my *professional* experience, since most clients have no idea what they want or need (only the good ones do).

    they are asking because you are paying them to make fries (logo?).
     
  8. a cat *miaow* macrumors regular

    Joined:
    Jun 12, 2007
    #8
    I would agree with that, as a designer I think it's my job to answer a lot of those questions myself.. i'm being employed so that they don't need to anwser all these questions themselves
    Also, on many occasions i've had clients who will say "I like these logos" but it will be completely wrong direction for their own brand.

    A short description of the business ideals should be enough to come up with some ideas - simple things that they will be able to anwser like:
    what market are they appealing to
    what are the selling points of their company (they offer the cheapest or most luxurious options for a certain product/they are the only place to get the service they offer)
    I think you just need to understand the company to design a logo.

    Things like -sizes/colours etc. are things that fall into the designers area of expertise so you should be recommending what you think is best.
     
  9. Jim Campbell macrumors 6502a

    Jim Campbell

    Joined:
    Dec 6, 2006
    Location:
    A World of my Own; UK
    #9
    Yeah, but even that situation, it's important to establish exactly how little idea the client has ...

    If you ask all of those questions and the client basically shrugs and says "whatever" then they can't really complain if you then bring them a logo that they loathe on sight. Obviously, you're going to have to do it again, but you're entirely justified in charging them for a second design, because they have failed to brief you in sufficient detail to allow you to do your job.

    And that's my professional experience.

    Cheers

    Jim
     
  10. Xquizit macrumors member

    Joined:
    Jun 13, 2007
    #10
    I just had a horror story with a logo company.. I personally don't believe that we should tell you every little detail that we want unless we know 100% exactly what we want..

    The reason I went to a designer is because I figured he/she would have some creativity.. If they're going to ask me for exactly what I want in every minute little detail, then I'll go to a friend that knows how to use Illustrator and Photoshop.. However if I'm coming to you to create a unique logo for me, then I'll describe my business and a couple things that I think might represent it.. Other than that, I would leave it to the designer to sell me a logo that I like..
     
  11. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #11
    Bottom line.

    A logo has to communicate the message that the business owner wants to communicate to the audience.

    The talent to turn an abstract message into an understandable, reproduceable and recognizable graphic is what the designer is paid to do.
     
  12. ezekielrage_99 macrumors 68040

    ezekielrage_99

    Joined:
    Oct 12, 2005
    #12
    That is good advise, but make sure the colour/font/style is what the client wants I seen plenty of good designers create great icons but the clients hate it with a passion.

    Remember as long as the client is happy with it everything else should follow.
     
  13. Sean Dempsey macrumors 68000

    Sean Dempsey

    Joined:
    Aug 7, 2006
    #13
    logo design - charge by the hour. you aren't a mind reader, don't let a flat fee turn into an endless series of revisions and changes.
     
  14. Jim Campbell macrumors 6502a

    Jim Campbell

    Joined:
    Dec 6, 2006
    Location:
    A World of my Own; UK
    #14
    "Oh, no," the client said to me, shaking her head. "This isn't what we wanted it to look like at all."

    With that, she handed me the piece of paper that I had been briefly shown at the initial meeting.

    "This is what we wanted it to look like. Our Managing Director spent all morning on that."

    Comic Sans. All caps. Two spaces between each letter. Rainbow gradient fill.

    True story.

    Cheers!

    Jim
     
  15. ezekielrage_99 macrumors 68040

    ezekielrage_99

    Joined:
    Oct 12, 2005
    #15

    Been there done that as well.....


    And this is the site they end up with (fortunately I didn't create or design this site).
     

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