I have been using Apple products since I bought my first Mac in 1986. I have owned dozens of Macs, every iPhone, Apple Watches, iPods, iPads and numerous other Apple products. But recently I'm getting disgusted by the way I'm being treated by Apple. There seems to be an arrogance from Apple, which has been steadily growing and affecting the way they treat their customers. Two recent examples. Upon entering an Apple Store a customer now needs to check in and get in line even to get a simple question answered. Yesterday I asked if they had stainless steel Apple Watches in stock. I needed to be placed in the line to speak to a rep. 15-20 minutes later I was told, "Oh no, we don't have any series two watches in stock." I needed to wait in line to get this information? I bought a black stainless steel Apple Watch with a black Milanese loop band. When I got home I discovered the band was too long for my small wrists. I would rather have the black activity band. But even though they had the activity band in stock, I couldn't simply exchange the bands. This makes absolutely no sense. Apple got a $750 watch returned, lost the sale and lost a customer because of this inflexible policy. I'm sure Apple can get away with this arrogance as long as their products are hot. But history shows this never lasts forever. And if a loyal Apple customer is getting disgusted with this treatment, imagine how the casual customer feels. I'm looking forward to a better solution. Any ideas?