Loose Lightning Port on iPad Pro 2 Causing Touchscreen Problem?

darkarn

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Apr 8, 2017
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Hi, has anyone else here have a similar issue where when you have connected any accessories to the Lightning port and it got just a bit loose, the touchscreen becomes unresponsive?
 

spacebro

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My touchscreen goes unresponsive for a moment all the time, seems like any time its plugged into power or battery is less than half full. My power connector is not loose at all.
 
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darkarn

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Original poster
Apr 8, 2017
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Have you looked carefully in the lightning port for debris?
I *think* I saw some dirt. I just am unsure how to clean it but I have already used some canned air. I saw suggestions to use toothpicks but I am hesistant lest I damage the contacts

My touchscreen goes unresponsive for a moment all the time, seems like any time its plugged into power or battery is less than half full. My power connector is not loose at all.
I used to have this problem until I found out that the power source I am using is giving unclean power. Once I went for better quality stuff, that problem went away
 

Newtons Apple

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I *think* I saw some dirt. I just am unsure how to clean it but I have already used some canned air. I saw suggestions to use toothpicks but I am hesistant lest I damage the contacts
Many times when the lightning cable seems loose it turns out there was debris or lint in the connector. Most for people who carry their iPhones in their pocket but could happen with the iPad also.

I have carefully used a tooth pick. Need really good lighting and eyesight!
 
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darkarn

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Apr 8, 2017
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Many times when the lightning cable seems loose it turns out there was debris or lint in the connector. Most for people who carry their iPhones in their pocket but could happen with the iPad also.

I have carefully used a tooth pick. Need really good lighting and eyesight!
Thanks! Let's see if I can find a small enough one, the ones in my house are too large. Will a needle be ok too?
 

Newtons Apple

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Thanks! Let's see if I can find a small enough one, the ones in my house are too large. Will a needle be ok too?
I guess anything would be OK but anything metallic would be low on my list. take a sharp knife and split the toothpick in half or quarters if needed. There are several threads about debris in the Lightning port if you do a search. They might guide you.
 
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darkarn

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Original poster
Apr 8, 2017
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I guess anything would be OK but anything metallic would be low on my list. take a sharp knife and split the toothpick in half or quarters if needed. There are several threads about debris in the Lightning port if you do a search. They might guide you.
Good point, the problem about the toothpick is the thickness though, not sure how to split that in the middle
 

kazmac

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Mar 24, 2010
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Any place but here or there....
Many times when the lightning cable seems loose it turns out there was debris or lint in the connector. Most for people who carry their iPhones in their pocket but could happen with the iPad also.

I have carefully used a tooth pick. Need really good lighting and eyesight!

No wonder you have an adorable cat as your avatar. :p

In all seriousness, this is an interesting thread on dealing the touch screen issues. I already traded my 12.9” 2nd gen in (after Apple said nothing was wrong) and will wait to see if a Mini 5 manifests or the smaller iPP goes on sale.

Only reason why I even want a Pro again is because Procreate needs 4GB for working with layers and rendering smoothly.
 

Newtons Apple

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No wonder you have an adorable cat as your avatar. :p

In all seriousness, this is an interesting thread on dealing the touch screen issues. I already traded my 12.9” 2nd gen in (after Apple said nothing was wrong) and will wait to see if a Mini 5 manifests or the smaller iPP goes on sale.

Only reason why I even want a Pro again is because Procreate needs 4GB for working with layers and rendering smoothly.
I am very excited to hear that Adobe is going to introduce a FULL version of PhotoShop for the iPad. I have spent a multiyear learning curve with PS and would like to see this.
 

kazmac

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Mar 24, 2010
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Any place but here or there....
I am very excited to hear that Adobe is going to introduce a FULL version of PhotoShop for the iPad. I have spent a multiyear learning curve with PS and would like to see this.
Bless you, Photoshop learning curved me out as of 6. I hope you get to do some wonderful things with the iPad version when it hits.

I need to finally learn Affinity Photo and Designer (my timing on selling the iPP was a bummer because Affinity just released Designer for iPad), and I am considering testing their upcoming public beta for their desktop InDesign replacement, Publisher.
 
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cwerdna

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Gravydog316

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It depends on your cord, of course... especially Apple's very thin cables.
Also, using 3rd party chargers/cables can make it unresponsive when charging;
some work great, others, or even certain combinations of cables & chargers can work & not work together.

I have had devices act possessed simple by the angle of the cable, or how it is sitting in the USB port of the charger;
usually Apple works perfectly while plugged in to charge, others, the device will open apps, change Brightness, close apps, snap pictures... anything.
 

darkarn

macrumors 6502a
Original poster
Apr 8, 2017
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Singapore
Back from some testing

Cleaning did help clear up some problems (pardon the pun) but the problem persisted still. I noticed that I need to bend the cable at about 90 degrees to avoid the issue. So I spoke with Apple Store Singapore, and bought another Lightning to USB 3 adapter to test. It will more or less pinpoint the problem at the adapter or at the iPad and proceed with repairs/RMA for either part (I will need to look into the adapter's warranty, they told me I have a year but I am unsure if that has expired already). Either way, I *should* be able to get my money back.

PS: And boy oh boy, I am enjoying the iPad Pro 2! Am stoked for the newer stuff Adobe is going to push out!
[doublepost=1531760330][/doublepost]
Yep. Lousy AC adapters can put out dirty power, causing touchscreen problems, besides being dangerous.

Search http://www.righto.com/2012/10/a-dozen-usb-chargers-in-lab-apple-is.html for touchscreen. Also see http://www.righto.com/2014/05/a-look-inside-ipad-chargers-pricey.html, as an FYI.
Ah this article, a good reminder on why you shouldn't cheap out on power stuff, thanks!

It depends on your cord, of course... especially Apple's very thin cables.
Also, using 3rd party chargers/cables can make it unresponsive when charging;
some work great, others, or even certain combinations of cables & chargers can work & not work together.

I have had devices act possessed simple by the angle of the cable, or how it is sitting in the USB port of the charger;
usually Apple works perfectly while plugged in to charge, others, the device will open apps, change Brightness, close apps, snap pictures... anything.
Yeah, I did have to return back a charger due to this (thank goodness for Amazon!). Eventually I had to return the iPad that was charged constantly by it for similar reasons; I think it damaged its touchscreen permanently.

No wonder you have an adorable cat as your avatar. :p

In all seriousness, this is an interesting thread on dealing the touch screen issues. I already traded my 12.9” 2nd gen in (after Apple said nothing was wrong) and will wait to see if a Mini 5 manifests or the smaller iPP goes on sale.

Only reason why I even want a Pro again is because Procreate needs 4GB for working with layers and rendering smoothly.
I went with the 12.9 due to the 4GB too, it is starting to show its usefulness!

I am very excited to hear that Adobe is going to introduce a FULL version of PhotoShop for the iPad. I have spent a multiyear learning curve with PS and would like to see this.
The iPad Pro and Pencil will be very useful for Photoshop; I can imagine some workflows using them
 
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darkarn

macrumors 6502a
Original poster
Apr 8, 2017
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Singapore
I had a 12.9 going with 10.5 to replace. Glad you’re figuring out what was going on with yours.
Thanks, I am hoping it is not the iPad though. If it is, it indicates a bigger issue (e.g. build quality of iPad Pro 2).

Least I will do is to try to insist for one that is either on 11.2.6 (which I recall no issues but then again I may be wrong) or 11.3.1. Both versions give me the option to jailbreak too, of which I will like to try some stuff with
 

kazmac

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Mar 24, 2010
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Any place but here or there....
Thanks, I am hoping it is not the iPad though. If it is, it indicates a bigger issue (e.g. build quality of iPad Pro 2).

Least I will do is to try to insist for one that is either on 11.2.6 (which I recall no issues but then again I may be wrong) or 11.3.1. Both versions give me the option to jailbreak too, of which I will like to try some stuff with
There have been build quality issues with both sizes, and Apple could not find issues with mine (as far as touch not responding). Wish you luck
 

darkarn

macrumors 6502a
Original poster
Apr 8, 2017
830
341
Singapore
Update: I did some tests. The new adapter does not exhibit any of the strange behavior I mentioned earlier and seem firmer so it looks like just the adapter needs to be RMA'ed. In good time apparently since the warranty was about to expire in 3 days time.

Went back to Apple Store Singapore and spoke to the staff about it. After a bit of a confusion (since I am doing a RMA and a refund at the same time), I got my money back and another new adapter (they took back both the spoilt adapter and the one I bought that day)! I hope this new one will more or less solve the problem; will most probably make another post in a few weeks' time to update?

Thanks Apple Singapore!
 
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kristalsoldier

macrumors 6502
Aug 10, 2013
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Update: I did some tests. The new adapter does not exhibit any of the strange behavior I mentioned earlier and seem firmer so it looks like just the adapter needs to be RMA'ed. In good time apparently since the warranty was about to expire in 3 days time.

Went back to Apple Store Singapore and spoke to the staff about it. After a bit of a confusion (since I am doing a RMA and a refund at the same time), I got my money back and another new adapter (they took back both the spoilt adapter and the one I bought that day)! I hope this new one will more or less solve the problem; will most probably make another post in a few weeks' time to update?

Thanks Apple Singapore!
Where is the Apple Store in Singapore?
 
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