iPad Pro Loose volume button on new 12.9" iPad Pro

hammm

macrumors member
Original poster
Apr 23, 2013
55
14
Hi folks,

I got the new 12.9" iPad Pro last weekend. Everything has been great so far, with the exception of the volume up button.

It seems like there's a manufacturing defect with the volume up button - it rattles when I lightly touch it but otherwise doesn't affect the functionality. Strangely this issue doesn't happen to the volume down button or the lock screen button.

The thing is, my unit is otherwise perfect - no dead pixels/backlight bleed/excessively warm/cool colour temp on the display, no camera or speaker issues. My worry is that if I replace with another unit just to fix the rattling volume up button, I'll get a replacement unit with another problem elsewhere.

I plan to use this iPad Pro for at least 4 years and I wonder if this is even something I should worry about. I just don't want to ignore this rattling volume now and this becomes a bigger issue down the road (e.g. button comes off, volume up function not working).

Does anyone have the same issue with loose/rattling button? If yes, did you replace your unit with a new unit?
 

BaddAdvice

macrumors 6502
Jul 9, 2016
313
366
A few folks here have reported the same with the volume and power buttons. My volume buttons are fine, but the power button wiggles a bit. Doesn’t bother me in the least, nor do I think it’s indicative of bigger, looming issues. But, I could be wrong....

In any case, I don’t plan on exchanging my 12.9 for this.
 

dL.

macrumors 6502
Nov 5, 2007
285
23
Don’t worry about it. My power button is a bit loose on the new 12.9 also, and had that before on previous iPads. Never been a problem long-term. Just within normal manufacturing tolerance.

As long as the display is perfect, that’s what matters most.

dL
 
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iapplelove

Suspended
Nov 22, 2011
4,932
6,830
East Coast USA
A few folks here have reported the same with the volume and power buttons. My volume buttons are fine, but the power button wiggles a bit. Doesn’t bother me in the least, nor do I think it’s indicative of bigger, looming issues. But, I could be wrong....

In any case, I don’t plan on exchanging my 12.9 for this.
Same in my case. The volume buttons are fine but a little play in the lock button. This is normal as my iPhone X has the same wiggle in its home button, same as my other iPads as well.

To the op, I would imagine the amount of wiggle is the issue. Still early, bring it to the apple store and compare it with other models?
 
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vapourtrails

macrumors regular
Jul 18, 2016
177
64
If you are happy with the unit other than that, I would keep it as your replacement could have "other" problems.
I traded my 11’ For a 12.9 and the latter has a tiny bit of play in the power button. I probably wouldn’t have noticed it except for this thread. If I just presss it straight on the button is firm. The play is only from side to side and it is very slight. Probably just manufacturing tolerance.
 
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Newtons Apple

Suspended
Mar 12, 2014
22,759
15,221
Jacksonville, Florida
I traded my 11’ For a 12.9 and the latter has a tiny bit of play in the power button. I probably wouldn’t have noticed it except for this thread. If I just presss it straight on the button is firm. The play is only from side to side and it is very slight. Probably just manufacturing tolerance.
There HAS to be some play when it comes to mass manufacturing. Just imagine if Apple made the tolerances so tight that the buttons get stuck! The forums would be going crazy. Every single iPad I have owned had a little play in one or more buttons, not one stopped working.
 
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vapourtrails

macrumors regular
Jul 18, 2016
177
64
There HAS to be some play when it comes to mass manufacturing. Just imagine if Apple made the tolerances so tight that the buttons get stuck! The forums would be going crazy. Every single iPad I have owned had a little play in one or more buttons, not one stopped working.
Yes your likely right. I don’t think it’s a big deal but it’s not found on my wife’s iPad. I might check the store next time I’m there
 
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JhnsSch

macrumors member
Mar 27, 2019
38
17
Germany
It seems like there's a manufacturing defect with the volume up button - it rattles when I lightly touch it but otherwise doesn't affect the functionality. Strangely this issue doesn't happen to the volume down button or the lock screen button.
I just got a new iPad Pro 12.9 (latest model) and while I did notice the increased play of the buttons on the demo units at the Apple Store, I agree that there’s no issues with that. I even liked how it felt and would go so far to say, this may be intentional.

However, I just received mine and noticed, that in the case of my unit, there is an issue.

The volume up button (other than the power and volume down button) does not uniformly respond to me pressing it with that amazingly engineered clicking-sound, instead it gets stuck on the left side (landscape orientation) and then makes that ugly getting-un-stuck-sound.

Is there anyone else who has encountered this?
 

AutomaticApple

macrumors 601
Nov 28, 2018
4,021
1,384
Massachusetts
I just got a new iPad Pro 12.9 (latest model) and while I did notice the increased play of the buttons on the demo units at the Apple Store, I agree that there’s no issues with that. I even liked how it felt and would go so far to say, this may be intentional.
I notice it too.
 

JhnsSch

macrumors member
Mar 27, 2019
38
17
Germany
Meanwhile, I spoke to a friendly guy from Apple Care..

..just now, I received the e-mail confirmation stating, my replacement is on it's way.

I did read the concerns of some (in another thread), describing their delight w.r.t. them having a unit that only comes with minor issues, hence being hesitant about a return that might get them a worse unit.

BUT; should that be, what one is just satisfied with?
- Especially after having paid MBP-Money for a 'Gadget' -

I feel compelled to translate & quote the way de.wikipedia.org just nails describing a 'Gadget':

"Devices that are defined as gadgets are often right in-between meaningful functionality and playfulness."
- Yes, the 2019 iPad Pro is way better than anything before, yet still a gadget -

Glad to get some more perspectives by fellow users!

Granted; judging after 4 weeks of sincere use - I love it - yet there's a lot not to love about it.
 

FlyingDutch

macrumors 65816
Aug 21, 2019
1,015
873
Eindhoven (NL)
I just got a new iPad Pro 12.9 (latest model) and while I did notice the increased play of the buttons on the demo units at the Apple Store, I agree that there’s no issues with that. I even liked how it felt and would go so far to say, this may be intentional.

However, I just received mine and noticed, that in the case of my unit, there is an issue.

The volume up button (other than the power and volume down button) does not uniformly respond to me pressing it with that amazingly engineered clicking-sound, instead it gets stuck on the left side (landscape orientation) and then makes that ugly getting-un-stuck-sound.

Is there anyone else who has encountered this?
After reading your comment, I tried mine (brand new 11” bought 2 weeks ago) and I didn’t notice anything.
All the three buttons have a little “rattling “, and I think they are designed that way (they don’t rattle if I move the ipad, but only if I touch them on purpose). None of them get “stuck” even if pushed on a side, so I think mine is just ok.

I agree with you in one thing: this gadget is expensive, so a partially stuck button is not acceptable.
 
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JhnsSch

macrumors member
Mar 27, 2019
38
17
Germany
I believe we fully agree!

I did notice the increased play of the buttons on the demo units at the Apple Store, I agree that there’s no issues with that. I even liked how it felt and would go so far to say, this may be intentional.
 

xx22

macrumors regular
Oct 1, 2017
195
132
Hi folks,

I got the new 12.9" iPad Pro last weekend. Everything has been great so far, with the exception of the volume up button.

It seems like there's a manufacturing defect with the volume up button...


That's what happened to me last year on the 12.9. The volume button broke. Luckily I bought it from Costco and it happened just before the 3 month return period was up so I returned it.
 
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