Loosing true tone

wetcanvas

macrumors regular
Original poster
Jan 7, 2014
201
86
has anyone had any problems with true tone. My true tone keeps turning off but isnt physically off on the button. Also when I turn true tone off then on there is no difference then maybe the fourth or fifth time it comes on. I hope I don't have to use one of my AppleCare visits. This sucks it's only 3 weeks old give or take.
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,225
Jacksonville, Florida
has anyone had any problems with true tone. My true tone keeps turning off but isnt physically off on the button. Also when I turn true tone off then on there is no difference then maybe the fourth or fifth time it comes on. I hope I don't have to use one of my AppleCare visits. This sucks it's only 3 weeks old give or take.
If it is only 3 weeks old, take it to Apple and have them look at it. You are within your first year warranty and if defective it will not cost you one of your visits on AC+
 

wetcanvas

macrumors regular
Original poster
Jan 7, 2014
201
86
Ok newtons thanks. I read that the ambient light effects the true tone so I'm going to wait and see if the conditions were just right for the true tone to be off. I do use it in landscape so I'm hoping my finger was just covering the sensor or something
 
Last edited:

wetcanvas

macrumors regular
Original poster
Jan 7, 2014
201
86
"One of your AppleCare visits"? Do you only get so many?
for ipads its the same as the iphone applecare agreement. its not the visits its the replacements. you get 2 "incidents" of using your applecare. like if you crack your screen and need to swap it for another. you can only do this two times. it is only the iphone and ipad that has this restriction that im aware of. Ive never used both so I dont know how strict they are with this policy.
 
Last edited:

Skika

macrumors 68030
Mar 11, 2009
2,933
975
has anyone had any problems with true tone. My true tone keeps turning off but isnt physically off on the button. Also when I turn true tone off then on there is no difference then maybe the fourth or fifth time it comes on. I hope I don't have to use one of my AppleCare visits. This sucks it's only 3 weeks old give or take.
Are you familiar with what true tone actually does? Its not consistent, because it entirely depends on the lightning enviroment AT THAT MOMENT. Sometimes it can turn the temperature of the screen cooleer, sometimes it can make it warmer, sometimes its barely a difference because there is no need to compensate.
 

wetcanvas

macrumors regular
Original poster
Jan 7, 2014
201
86
Are you familiar with what true tone actually does? Its not consistent, because it entirely depends on the lightning enviroment AT THAT MOMENT. Sometimes it can turn the temperature of the screen cooleer, sometimes it can make it warmer, sometimes its barely a difference because there is no need to compensate.
Yeah I thought true tone just changed the temperature of the screen and night shift had the sensor. I wasn't aware that both the night shift use the sensor and the true tone also. I figured this out after googling true tone after I posted to see if it happened to anyone else. I spent so much on the 12.9 I think it freaked me out a little when it just randomly turned completely off. Next time something like that happens I will take a 5 minute time out before I post
 

Skika

macrumors 68030
Mar 11, 2009
2,933
975
Yeah I thought true tone just changed the temperature of the screen and night shift had the sensor. I wasn't aware that both the night shift use the sensor and the true tone also. I figured this out after googling true tone after I posted to see if it happened to anyone else. I spent so much on the 12.9 I think it freaked me out a little when it just randomly turned completely off. Next time something like that happens I will take a 5 minute time out before I post
Actually night shift doesnt use any sensors, thats why true tone is ipad pro exclusive and night shift is on all 64 bit (ipads and iphones) devices.
 
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