Lorex Flir Cloud app stopped working

[MacWorks916]

I have Lorex surveillance system and have been using their Flir Cloud app to monitor my system when away from home.

After iOS 11 came out I installed it on my AT&T iPhone 6 and iPad Mini 4th gen and the app worked fine.

However, after purchasing an iPhone 8 and switching to Verizon the app stopped working. Same iOS the only thing different is the phone and carrier. It still works on my iPad Mini too.

The new update (11.0.1) did nothing either. It opens but then crashes as soon as the stream is about to show up. I contacted Lorex and they wouldn't even admit their app no longer works. I deleted it off my iPhone and downloaded it again from the app store and still nothing.

So my question is does anyone else with a Lorex surveillance system use another app to monitor their system?

 

[iSayBoourns]

Sounds like the app itself needs to be updated to support iPhone 8 specifically, and not just a general iOS 11 support update to the app.

I’ve had my bank app not recognize that Touch ID is in fact enabled on the device to then enable it for the app. This only happens on iPhone 8/8+ but works on all other devices without issue.

 

[MacWorks916]

Sounds like the app itself needs to be updated to support iPhone 8 specifically, and not just a general iOS 11 support update to the app.

I’ve had my bank app not recognize that Touch ID is in fact enabled on the device to then enable it for the app. This only happens on iPhone 8/8+ but works on all other devices without issue.

What you said makes sense. It must be a hardware issue with the new iPhone 8.

The work around I have found is to use my iPhone as a hotspot and connect my iPad mini to the iPhone when not near a wifi.