The Face of Apple Today I walk into the Apple Store to talk to one of the representatives regarding a lose screw on my mac book. I get the most heinous look from the representative as if I am carrying some kind of disease like - "No you can't just bring in your defective product, we only sell products here." Actually he said, "You need to make an appointment before bringing it in. I try to reason with him, "It is just a lose screw" - it is Apple who put screws I cannot tighten with normal screw driver and it is definitely not my fault that they put a lose one that may potentially harm my bag or clothes. So it turns out I need to book an appointment for which I find out is available only 5 days later to bring the laptop in AGAIN to just tighten up a screw. I mean but come on seriously? Now I have to figure out where to put the tiny screw that came off the laptop and pray I don't lose it before bringing it in AGAIN to the store. Really I miss the days Apple produced the first ipod nanos. Back then they fixed issues for you with a smile and actually inspired people when new products came out like Elon said. Now they turn you away with their defective products or lose screws as if their customer is doing something wrong to them. It may make things like clockwork on their end but boy they are a waste of my time.