Losing audio in Zoom call

[Klaus Vinza]

Hi All

Just inherited my son’s MacBook. Download Zoom software and logged into my account etc. When I joined the meeting, it was evident others couldn’t hear me, even though microphone symbol not muted and I couldn’t hear others. I left and rejoined a few times and same thing occurred. It seems to work for a minute or two then it kicked in.

Done a few searches, but couldn’t find anything that assisted.

Never had this problem on iPad or iPhone.

Thanks for your time.

 

[Klaus Vinza]

Sorry. Meant I could hear others. Just they couldn’t hear me. Thanks.

 

[theapplehead]

Does the microphone work in other applications or is it only Zoom that is having this issue? I’m wondering if perhaps your microphone may be faulty.

 

[Klaus Vinza]

Hi

Many thanks for swift response. My son is adamant that it’s ok, as he used the same MacBook with Zoom for the private school lessons he has. Is there a way of checking that the microphone works?

 

[theapplehead]

Hi

Many thanks for swift response. My son is adamant that it’s ok, as he used the same MacBook with Zoom for the private school lessons he has. Is there a way of checking that the microphone works?

Yep. Search Voice Memos on Spotlight and then press record. Speak for a bit then stop the recording and play it back. If you don’t hear anything then you’ll likely have diagnosed the problem being with the microphone.

 

[Klaus Vinza]

Thanks. This is what I get when I search for voice memos.

What do I do from here?

Thanks

 

[Klaus Vinza]

Thanks. This is what I get when I search for voice memos.

What do I do from here?

Thanks

 

[profcutter]

Maybe try FaceTime, go into the preferences and test audio that way? I know skype will let you do that too. I sometimes have problems with zoom audio, and a restart tends to fix it, just a thought if you haven’t tried it yet.

 

[Klaus Vinza]

Thanks. Battery went and internal microphone seems to have been reinstalled. Thanks.

 

[Klaus Vinza]

Changed again now. Now when I go into sounds, input, the internal microphone has gone. Now only says external microphone??

No idea what’s going on.

Thanks

 

[jerryk]

If you have a set of earbuds or headset with mic use that instead. On a zoom call you will sound better to others since the mic is closer to your mouth. And you will be able to hear them without room noise.