Losing the Will to live with my Macbook

Discussion in 'MacBook Pro' started by SimonUK5, Aug 2, 2012.

  1. SimonUK5 macrumors 6502

    Joined:
    Nov 26, 2010
    #1
    So i got the Macbook in Febuary i think, everything was fine for the first few months, i also upgraded to 8gb of RAM in that time, yay!

    But after this i've ended in a slew of issues.

    First of, the Bootloader eat itself, and i had to take it in, and they said they had no idea why it happened, so i had to reset and format and install.

    Few weeks after i started having issues, it went in, and had its logic board replaced. Afterwards, worked fine.

    Then 2 weeks ago it went in again with issues, had a new logic board, as well as Airport card and Thermals.

    Got it back yesterday from that after having to go away without it because it wasn't ready in time :/

    Then last night the SuperDrive started to play up, wouldn't read CDs and stuff, then an EFI update show'd up, installed that and then it started to work. I also went to Mountain Lion yesterday, in the store when i picked the machine up.

    Then today i've been having issues with the cursor backtracking when i'm typing, the screen colour temperature changed randomly twice. It started beeping one time when i started it up.

    At 1500 i really think this computer should be wiping me a$$, or at least working when i want to browse the web! Taking it in again tomorrow, going to try and get a new one, or money back. Then replace it with a different machine.

    i like the computer, but i have never had this amount of problems with a computer in my life....
     
  2. mattyu007 macrumors regular

    mattyu007

    Joined:
    Jan 29, 2010
    Location:
    Seattle, WA
    #2
    If you've had that many issues with a single MacBook, you might be able to just ask Apple for a new replacement…
     
  3. AZREOSpecialist macrumors 68000

    AZREOSpecialist

    Joined:
    Mar 15, 2009
    #3
    The number and type of issues you are experiencing is out of the ordinary, as is the number of repair attempts. Ask Apple to replace your machine.
     
  4. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #4
    At this rate if I get a replacement it will be going on eBay, and I'll br buying a frigging Dell...
     
  5. geoffreak macrumors 68020

    geoffreak

    Joined:
    Feb 8, 2008
    #5
    Your experience is definitely not normal. Keep in mind that every electronics provider of any kind will always produce a % of devices that have issues. Apple's ratio of good devices to bad is usually a bit better than many other manufacturers, but it is still not zero.

    If you can get Apple to replace your machine, your issues should cease as most Apple owners on these forums can brag about how long they have had their devices (even without issues). For example, my 4.5 year old Macbook Pro is still chugging along quite nicely having had only a couple of battery replacements (covered under AppleCare).
     
  6. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #6
    Yeah i'm hoping for a Refund, its just massively annoying, i've already lost 2 weeks worth of working time :/
     
  7. wethackrey macrumors 6502

    Joined:
    Feb 27, 2007
    Location:
    Redondo Beach, California
    #7
    Seriously... I've been using Mac laptops for a long time. I've owned at least a dozen of them and I've never had a lick of trouble. You should ask for a replacement unit.
     
  8. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #8
    I haven't had an issue with any other mac other than this one :/ i just need a computer that i can rely on for the next 2 years at least..
     
  9. lamboman macrumors 6502

    Joined:
    Aug 13, 2011
    #9
    People don't seem to understand that just because a system cost £1500 doesn't mean that it cannot possibly go wrong.

    You've just been an unlucky one. There are tens of thousands of other users on here who have had no such issues.

    Be polite but firm, and request a replacement machine. Ask plenty of questions as to whether or not the machine will be brand new if you feel that's necessary. I have never personally had this experience with the Mac so I don't really know, though I presume that CRU replacements for the Mac would not immediately require you to spend time away from your system.
     
  10. PaulKemp macrumors 6502

    Joined:
    Jun 2, 2009
    Location:
    Norway
    #10
    Ask for a replacement! Easy enough after all those repairs.
     
  11. wethackrey macrumors 6502

    Joined:
    Feb 27, 2007
    Location:
    Redondo Beach, California
    #11
    I hear you. I'm just saying you should make that case to Apple. You might find this article useful.

    Contact Apple Customer Relations at 1-800-767-2775 and tell them the same thing you have written here. Mention that you have been a long time buyer of Apple products but that your experience with this one has been enough to make you consider buying a Dell. Be firm, yet polite. Ask them to give you a case number.

    Note that this is not AppleCare. Customer Relations is the department whose job it is to oversee Apple's response to customer issues and to maximize customer satisfaction.

    Do some research on your state's consumer protection laws. In nay states, a vendor gets three attempts to repair the problem. If the problem isn't corrected in three attempts it is declared a lemon the vendor is required to give you another machine.
     
  12. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #12
    Well i took it in, and they've taken it again. Refused to replace it, and refused to look at the errors in the log that i had saved and screenshotted. So i'm without it again, and if it comes back with no repairs and the same errors, i will be getting a replacement and selling it and buying something else.

    Aside from the fact i'm 16, i need to have a computer that works with no fuss for at least the next 2 years whilst i'm in school.

    Ugh. Not happy at all.
     
  13. Mojo1 macrumors 65816

    Joined:
    Jul 26, 2011
    #13
    No offense intended because you have done quite well with the situation and how you have presented yourself on this forum, but I suggest getting your parents involved when dealing with the Apple store.

    I am concerned that they aren't taking you very seriously because of your age. I think that you may obtain better results if one of your parents accompanied you to the store and when contacting Apple directly regarding a replacement.

    Unfortunately, ageism is a reality when you are a teenager and in the later years of life.
     
  14. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #14
    Thats what i'm starting to think.. They said they'd phone within 48 hours, so i'll see what happen's. If not i'll try and escalte the issue to the manager or higher...
     
  15. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #15
    Annd, no phone call, they will be getting a call tommorrow morning first thing :/
     
  16. Jamesesesesess macrumors 6502a

    Joined:
    Nov 26, 2011
    #16
    As others have said, ask for a replacement. It's clear that your MacBook was a bad egg from the start, MacBooks, especially that new, almost never have issues like that. Don't be discouraged from using MacBooks just because you had a bad experience. You're almost guaranteed a replacement from Apple if you explain how many issues you've had.
     
  17. Xerotech macrumors 6502

    Joined:
    Jul 22, 2011
    #17
    Macbooks are heavenly and the issues in comparison to other factories are low. Apple charges you up the @$$. They have the money to keep quality standard up unlike Dell and HP who make razor thin margins. Their warranty is incredible and they do offer replacements after X repairs.
    This week, I'll have my XPS's motherboard replaced because the A/C adaptor aint' charging, lol.

    I own a 2011 mbp, 2012 rmb, 2008 vaio, 2011 XPS and I'll tell you macbooks are the lightest, nicest laptops you can get your hands on. Sorry for your troubles, but like any other company there is a defective rate.
     
  18. SimonUK5 thread starter macrumors 6502

    Joined:
    Nov 26, 2010
    #18
    So just got off the phone, Firstly to Apple Service, and then to the Local Apple store.

    The guy at apple service was really nice, listend to everything i said, but said they couldnt do anything whilst the machine was at the Apple Store. He did put me through to the Apple store, but they were closed so i had to ring back.

    So i rang the Apple store just now, i was told, that they will never call within 48 hours to tell me whats happening. And that there are 11 other repairs in the que ahead of mine, and it will take up to 5 working days...

    So i now don have my computer for all of this week aswell....

    This is awful...
     

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