Losing the Will to live with my Macbook

If you've had that many issues with a single MacBook, you might be able to just ask Apple for a new replacement…

 

The number and type of issues you are experiencing is out of the ordinary, as is the number of repair attempts. Ask Apple to replace your machine.

 

Your experience is definitely not normal. Keep in mind that every electronics provider of any kind will always produce a % of devices that have issues. Apple's ratio of good devices to bad is usually a bit better than many other manufacturers, but it is still not zero.

If you can get Apple to replace your machine, your issues should cease as most Apple owners on these forums can brag about how long they have had their devices (even without issues). For example, my 4.5 year old Macbook Pro is still chugging along quite nicely having had only a couple of battery replacements (covered under AppleCare).

 

Seriously... I've been using Mac laptops for a long time. I've owned at least a dozen of them and I've never had a lick of trouble. You should ask for a replacement unit.

 

People don't seem to understand that just because a system cost £1500 doesn't mean that it cannot possibly go wrong.

You've just been an unlucky one. There are tens of thousands of other users on here who have had no such issues.

Be polite but firm, and request a replacement machine. Ask plenty of questions as to whether or not the machine will be brand new if you feel that's necessary. I have never personally had this experience with the Mac so I don't really know, though I presume that CRU replacements for the Mac would not immediately require you to spend time away from your system.

 

Ask for a replacement! Easy enough after all those repairs.

 

I hear you. I'm just saying you should make that case to Apple. You might find this article useful.

Contact Apple Customer Relations at 1-800-767-2775 and tell them the same thing you have written here. Mention that you have been a long time buyer of Apple products but that your experience with this one has been enough to make you consider buying a Dell. Be firm, yet polite. Ask them to give you a case number.

Note that this is not AppleCare. Customer Relations is the department whose job it is to oversee Apple's response to customer issues and to maximize customer satisfaction.

Do some research on your state's consumer protection laws. In nay states, a vendor gets three attempts to repair the problem. If the problem isn't corrected in three attempts it is declared a lemon the vendor is required to give you another machine.

 

No offense intended because you have done quite well with the situation and how you have presented yourself on this forum, but I suggest getting your parents involved when dealing with the Apple store.

I am concerned that they aren't taking you very seriously because of your age. I think that you may obtain better results if one of your parents accompanied you to the store and when contacting Apple directly regarding a replacement.

Unfortunately, ageism is a reality when you are a teenager and in the later years of life.

 

As others have said, ask for a replacement. It's clear that your MacBook was a bad egg from the start, MacBooks, especially that new, almost never have issues like that. Don't be discouraged from using MacBooks just because you had a bad experience. You're almost guaranteed a replacement from Apple if you explain how many issues you've had.

 

Macbooks are heavenly and the issues in comparison to other factories are low. Apple charges you up the @$$. They have the money to keep quality standard up unlike Dell and HP who make razor thin margins. Their warranty is incredible and they do offer replacements after X repairs.
This week, I'll have my XPS's motherboard replaced because the A/C adaptor aint' charging, lol.

I own a 2011 mbp, 2012 rmb, 2008 vaio, 2011 XPS and I'll tell you macbooks are the lightest, nicest laptops you can get your hands on. Sorry for your troubles, but like any other company there is a defective rate.