I found (back in the version 1 days, never had version 2) that if you set your date/time on your computer back to the day (or close to) you purchased your license, you can re-enter your license information.
I would never trust the developers.
I tried to purchase a version 2 license before they went under but they never responded, and now I'm stuck without a version 2 and still booting up my mac to 10.5 to get data out of the old database (I have like 400 entries in mine).
If someone has a version 2 license they'd like to share, please let me know. I liked this product but because of the lies, it's hard to respect them any longer. I've already purchased 1password for my Mac and PC and started transitioning to it, but it's a pain to load up 10.5 just to get to my old data.
Here is my correspondence back from 2007 when I voiced concerns about their serial number issues.
You can see he basically lied, as I suspected.
On Nov 17, 2007, at 7:12 PM, xhead software support wrote:
Toby,
In the event our company decides to no longer exist, we will disable the expiration mechanism and release updated versions of our applications. So I completely understand your concern there.
For recorder.xhead, the expiration was disabled for version 4.x as many large*institutions*like schools and companies were having difficulty deploying it for a large number of users. In version 5.0 of recorder, and future versions of info.xhead (and other apps), we will employ a non-expiring solution.
Hope this addresses your concerns. Please know that we are trying to tackle these issues but sometimes its hard to strike a balance between combatting piracy and making the software convenient to register for paid users.
Regards,
Kevin
xhead software
On Jul 17, 2007, at 4:45 PM, Toby wrote:
I understand needs to combat piracy.* However, the obvious response to this that I'm sure you're well aware of is "What do I do when your company no longer exists?"* It's not something any software developer wants to admit, but it happens.
So, at least now I have a work around.* Set the date back to the day I bought it and enter the key.
And what was more confusing is I installed the recorder software (I believe that's what it is, never used it but I own a key for that too) and it accepted the key just fine.* You can see how I was confused.* So if this is your method for piracy, why are you not consistent among all of your products?
On Nov 17, 2007, at 3:11 PM, xhead software support wrote:
Toby,
The key expires after some time to limit piracy. We develop, market, and support our applications and we bear all costs. Expiring keys limits our exposure to piracy.*
You may not realize it but we pay our bills by selling this software. What seems like a "pain" to you is unfortunately necessary for us to ensure that people aren't stealing from us. And you'll be surprised how many folks don't want to pay for something they use every single day.
Having said that, we received your email this morning and replied to it this morning, a Saturday morning that is. Users that pay for our software get exceptional service and we do everything we can to make users happy.
There is no need to set the time back, just email us and we'll send you a new key. If you send us an email during waking hours (U.S. time, that is), you will get a reply within the hour, most of the time, much much sooner that that. We are all equipped with BlackBerry phones so we can have a quick turnaround on support emails.
Regards,
Kevin
xhead software
On Jul 17, 2007, at 2:38 PM, Toby wrote:
After searching around it appears you have to enter keys for this software between a given date. *I was able to set the date on my machine back to the day I purchased the software and enter the original key.
Why do you do this? *What a pain.
O
n Nov 17, 2007, at 6:53 AM, xhead software support wrote:
Hi Toby,
Here's a new key you can use on Leopard.
Name: Toby xxxxxx
Email: xxx
Key: XHINF-57573-23167-51517-91815
Regards,
Kevin
xhead software, llc
http://www.xheadsoftware.com
On Nov 17, 2007, at 9:05 AM, Toby wrote:
I own your software. I'm having trouble registering it under Leopard. I verified my key is correct. I stored it in your product and also stored it in a PDF export of the receipt when I purchased the product. I even just did a cut and paste of the key. Is there a problem registering your software under Leopard? I'm having issues with the info.xhead product. Works fine on my Mac Pro under Tiger but now I installed a fresh copy of Leopard on a different drive, reinstalling apps (I don't want to do an upgrade) and I can't get this registered. Help?
And here is me trying to get an updated licenses to version 2, without ever receiving a response.
On Jan 10, 2011, at 5:10 PM, Toby wrote:
I'm thinking about finally upgrading to Snow Leopard. I assume 1.4 doesn't work with Snow Leopard and I'll unfortunately have to upgrade my license to your product too as a result.
Anyway, I purchased this product way before you guys came out with the concept of family pack licensing. I bought the xBundle at the time, which you also appear to no longer have. I run info.xhead on 2-3 different Mac's. Do I require the family pack now? How can I upgrade where I can run info.xhead on multiple Mac's? I'm a single user using it on multiple Mac's. Most of the world does this now, seeing how most people have a desktop and a laptop.
So if any of you have a 2.0 license you're willing to share, let me know. Or if anyone knows how to purchase this product, let me know and I will upgrade my license, but until then, as far as I can see this product is dead and there is no way to purchase/upgrade.
