Lost 3+ years worth of Activity data...

Discussion in 'iOS 12' started by Knowlege Bomb, Feb 11, 2019.

  1. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #1
    Some of you may have seen me mention this in the 12.2 beta thread but I thought I'd check with a larger audience before giving up.

    I was running the 12.2 beta and decided to downgrade in lieu of the upcoming jailbreak. I've reverted from betas in the past and never experienced this to this extent. It's been over a week now and I'm still missing pretty much all of my data. All of my achievements are gone. It's showing I've closed my Move ring 67 times when I was at 550+ before.

    I've restored from several different iCloud backups and the most recent iTunes backup I have (yes, it's encrypted) which was well before this downgrade took place. The genius at the Apple Store basically said sorry about your data when I was in getting my phone swapped a few days back.

    I'm absolutely gutted. I haven't even been wearing my watch as it just seems pointless even though my logic tells me it's still just as useful as it was. If anybody has any other suggestions I'd be ever so grateful.
     
  2. Dezryth macrumors member

    Dezryth

    Joined:
    Oct 20, 2014
    Location:
    Plano, TX
    #2
    Pics or it didn't happen!

    Sorry about your data. I think it's a little silly Apple doesn't have a better way to back up this data considering how important some people consider it.
     
  3. Knowlege Bomb thread starter macrumors 603

    Knowlege Bomb

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    #3
    It's supposed to be backed up to the cloud with your iCloud backup as well as retained in encrypted iTunes backups. I just don't understand how BOTH could fail on me simultaneously. Also forgot to mention in OP that all of my weight tracking within Health (4+ years worth of gym visits) is also gone.
     
  4. henry72 macrumors 65816

    henry72

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  5. TimFL1 macrumors regular

    Joined:
    Jul 6, 2017
    Location:
    Germany
    #5
    Give it time. There were people who had their health data restore over a 2 weeks period. I think there even is a topic about why it takes very long for health data to restore sometimes.
     
  6. Knowlege Bomb thread starter macrumors 603

    Knowlege Bomb

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    #6
    Yes. :(
    Got my hopes up there for a second.

    I don't think I have a choice at this point.
     
  7. Mlrollin91 macrumors G5

    Mlrollin91

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    Nov 20, 2008
    Location:
    Ventura County
    #7
    I know and feel your pain. This has happened to me multiple times. Both iTunes encrypted and iCloud backup failing to restore my health data. 3 days ago I was restoring a replacement phone from a backup and lost 3 years of data. Couldn’t understand what went wrong. I restored the device again from the same backup and the health data returned. If you still have the backup, it may be worth another shot at restoring.

    Being that you have health toggled on in iCloud, it might be worth restoring the phone as new to see if that kicks in. Sometimes it takes an hour or so, but at this point it doesn’t hurt to try.

    I wish you the best.
     
  8. Knowlege Bomb thread starter macrumors 603

    Knowlege Bomb

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    #8
    So a full restore through iTunes and set up as new rather than a Erase all content and settings?
     
  9. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
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    #9
    Either or should work. And then log into iCloud and make sure health is toggled on. It should begin to pull down data.
     
  10. fischersd macrumors 601

    fischersd

    Joined:
    Oct 23, 2014
    Location:
    Vancouver, BC, Canada
    #10
    Same thing happened to me several betas ago (lost Feb - Mid-Oct 2017). I just sucked it up and let it go.

    BUT. To workaround another bug (carrier settings persisted swapping carriers - on the 12.2 beta 2) - I downgraded to 12.1.4 to get relief from the constant prompts for my old carriers metropolitan wifi network (which I no longer have access to). Getting to the point - I saw that Activity is restored separately. I can't help but think that the infrastructure team at Apple may be able to snag you a snapshot of that encrypted data from a prior backup. Me, I'd give Apple support a call and see if they can't escalate it to some of their cloud support team.
     
  11. Knowlege Bomb thread starter macrumors 603

    Knowlege Bomb

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    #11
    I did this yesterday and had a follow up call that I missed last night. My senior specialist is off today but sent me an email with her hours and told me to call when I have time to allow her access to my phone and computer.

    I'm not going to hold my breath but it's cool they're not just brushing it off.
     
  12. Broken Hope macrumors 6502a

    Joined:
    Jan 15, 2015
    #12
    This is one of the reasons I stopped beta testing.. not worth the risk of losing important data, especially when most betas don't really add much. I'd rather be on a stable, tested release.
     
  13. henry72 macrumors 65816

    henry72

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    Location:
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    #13
    Health data does take a long time to restore from my experience, especially the Activity Awards. I would setup your iPhone as new, make sure the Health toggle is on, pair your Watch and leave them both on the charger overnight.

    I feel your pain OP. Finger cross you will get them back...
     
  14. Knowlege Bomb thread starter macrumors 603

    Knowlege Bomb

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    #14
    Alright, here goes. Starting the reset process and will set up as a new device.
     
  15. henry72 macrumors 65816

    henry72

    Joined:
    Jun 18, 2009
    Location:
    New Zealand
    #15
    Good luck!

    Go to Settings > Apple ID > iCloud > Manage Storage. Have a look and see if there is any health data. Mine is 144.9 MB.
     
  16. Knowlege Bomb, Feb 13, 2019 at 2:57 PM
    Last edited: Feb 13, 2019 at 3:21 PM

    Knowlege Bomb thread starter macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
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    #16
    Ha. Was just coming to say that I looked after getting everything set up and it's 8.9 MB. Looks like I'm ****ed.

    Edit: Yeah Heinemann (Apple) can kiss my sweet ass. I'm done with this. None of my keychain info populated from iCloud this time. Good thing I keep multiple backups and can retrieve my info from 1Password but seriously... what good is iCloud if your data just vanishes this frequently?
     
  17. henry72 macrumors 65816

    henry72

    Joined:
    Jun 18, 2009
    Location:
    New Zealand
    #17
    Hmm... that seems a bit small for 3+ years worth of data.
    Just wondering if you have removed the beta profile and restored back to 12.1.4?
     
  18. Knowlege Bomb thread starter macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
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    #18
    Yep. Back at the release of 12.1.4 I believe it was.
     
  19. fischersd macrumors 601

    fischersd

    Joined:
    Oct 23, 2014
    Location:
    Vancouver, BC, Canada
    #19
    Hopefully you get some relief from Apple Support. (for iTunes backups, they need to be encrypted to backup health/activity data) - as well as your keystore I believe.
     

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