Lost a very special photo on iCloud. Someone help!

Discussion in 'iOS 9' started by WarHeadz, Nov 8, 2015.

  1. WarHeadz macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Los Angeles
    #1
    I was at my best friend's wedding yesterday. We only had one selfie that we took together the whole night because obviously he was busy schmoozing all the guests. The rest of the photos are the professional ones. Anyway, when I got home I was pleased to see that my iPhone 6 Plus that I got a great deal on eBay had finally arrived. I had an iPhone 6 but really just wanted the bigger screen. I proceeded to do one last final iCloud backup of my iPhone 6 before erasing it and restoring the 6 Plus from the backup. Everything worked without issue...except that one photo and two videos I took that day were missing. Every single photo I've taken in the last 6 years came back to my new phone, except the one that I wanted the most right now. I'm pretty distraught about it. I stupidly erased my old phone before making sure everything was completely restored on the new one. The photo is not in the deleted section, its not in the selfie section, it's nowhere to be found. I think I'm pretty much out of luck unless someone has some magical tip for me. :(
     
  2. Mystic Eddy macrumors regular

    Joined:
    Sep 19, 2008
    Location:
    Staffordshire, UK
    #2
    This is why I always backup to a computer and restore backups via that method and have iCloud as a secondary backup mechanism. It appears that iCloud Photos hadn't backed up to the cloud before you did the last backup. You'd have thought manually doing an iCloud backup would trigger Photos to sync...but hey ho. Sorry you've lost the photo, not a lot that can be done!
     
  3. WarHeadz thread starter macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Los Angeles
    #3
    Yeah, I figured if I manually started a backup the photos would upload to the cloud. They didn't. Any photo I take right now uploads right to iCloud without issue, I just tested it, why those never uploaded is a mystery to me.
     
  4. gwang73 macrumors 6502a

    gwang73

    Joined:
    Jun 14, 2009
    Location:
    San Francisco Area
    #4
    Unfortunately, iCloud Photos isn't backed up as part of iCloud backup. It syncs as a separate service.
    Have you tried to see if the picture is in the cloud via www.icloud.com?
     
  5. Sirious macrumors 65816

    Sirious

    Joined:
    Jan 2, 2013
    Location:
    United Kingdom
    #5
    What version of iOS was your iPhone 6 using? What version of iOS is the iPhone 6 Plus using? Make sure that they running the same version or the second device is using at least the latest version.

    You wouldn't get a full and complete restore if there is some differences in the OS versions.

    Update the 6 Plus to the latest offering, restore it from the backup again.
     
  6. WarHeadz thread starter macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Los Angeles
    #6
    They were both on 9.1. Don't think that's the issue.
     
  7. WarHeadz thread starter macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Los Angeles
    #7
    Yeah it's not there and it's not in the photos app on my Mac. Not sure why that photo wasn't uploaded to the cloud as soon as I connected to wifi.
     
  8. 3568358 macrumors 6502

    Joined:
    Jun 11, 2015
    Location:
    United States
    #8
    If you go to iCloud.com log in and the click settings icon, then scroll to the bottom and click restore files, or look in that section, they're might be a section there for photos but I'm not entirely sure!
     
  9. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #9
    Right. What you have discovered is two things...don't clean your old phone right away, verify everything is working on the new phone for a while first and photos are not part of iCloud backups if you're using iCloud Photo Library. Too bad you didn't send the photo to someone via messaging because that would have been saved in the backup. Your photo is gone.
     
  10. WarHeadz thread starter macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Los Angeles
  11. planetf1 macrumors 6502

    planetf1

    Joined:
    Aug 8, 2014
    Location:
    Hampshire, UK
    #11
    Don't suppose you use dropbox to backup photos... Or google photos?
     
  12. CTHarrryH macrumors 65816

    Joined:
    Jul 4, 2012
    #12
    I find it takes a while (not too long but a while) after I'm on WiFi for my devices for my photos to sync with iCloud and other devices.
    I guess I'll be extra careful in the future to make sure photos are everywhere before I do any maintenance.
     
  13. Mystic Eddy macrumors regular

    Joined:
    Sep 19, 2008
    Location:
    Staffordshire, UK
    #13
    When Low Power Mode is enabled, it disables iCloud Photo Sync too, even manually.
     
  14. Rhonindk, Nov 12, 2015
    Last edited: Nov 12, 2015

    Rhonindk macrumors 68020

    Rhonindk

    Joined:
    Oct 3, 2014
    Location:
    Bloom County: Meadow Party
    #14
    You have just discovered the hard way that while convenient, iCloud and Photos is not a dependable mix. Physical backup AND a more dependable cloud backup are best.

    Personally I use Google Photos and a HDD. Even then I will periodically backup the HDD to a secondary device. Too many moments and memories I prefer not to lose.
     
  15. ielessar macrumors regular

    Joined:
    Apr 29, 2015
    Location:
    WJ
    #15
    Yes try this, hopefully you'll get it.


    There are some other computer software like Dr. Fone or whatever that claim it can restore deleted photos/contacts/etc from the phone, give it a try.
     

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