Had to get a refurb iPhone from Apple; they told me when I plugged in my phone to my Macbook it would say "re-store from back-up" or something like that. It never did. I tried anyway. Now all my apps are gone. My photos are still on my Macbook, but didn't transfer to the refurb. Even my calendar didn't sync. My itunes account shows my purchase history. But when I go on the iPhone and re-purchase a paid app, it still wants to charge me for something I already bought...I wish Apple would just allow user replacement batteries as this has been a huge headache. What in the heck am I doing wrong??