Hello, fab5freddy. Just like you, virgin america lost my luggage at sfo late Sept 08. They advised me that for the next 5 days, each day that I am not reunited with my luggage, the would give me 25 bucks. And they did. I got a whopping $125.00. Fast forward to December 22. After submitting a sheet back in early November that they had fill out with all the contents of my lost luggage with accompanying information (where purchased, original cost, brand, etc.) I was told that my reimbursement has still not been approved by the "managers," supposedly because of the holiday season. What a crock of s**t. Everytime I talk to them, they ask me for receipts. And I could only come up with a few because the more expensive itmes in my luggage were purchased a few years ago. Suffice it to say, I have been given the runaround for about 3 months now. I now plan to file a complaint against Virgin America with the Better Business Bureau and Consumer Affairs. Sorry for the horror story, fab5freddy, but I would also suggest you be very stern with them, because my tactic of being nice and patient while complaining at the same time didn't seem to work. I sincerely hope you have more luck with them than I am having.
