lost connection through router

Discussion in 'Mac Basics and Help' started by unionworkeruk, Mar 15, 2009.

  1. unionworkeruk macrumors newbie

    Aug 1, 2008
    I have two apple computers. One has lost connection to the internet although lights for both on the netgear router are on. Is that a problem with the computer or router. ?
    Any ideas how I can solve it please?
    I, unfortunately, do not understand technical language but can follow simple instructions.
  2. scienide09 macrumors 65816


    May 5, 2007
    Have you restarted the computer and the router? It's not a technical solution, but often helps.
  3. unionworkeruk thread starter macrumors newbie

    Aug 1, 2008
    I asked for a simple answer and got one. It worked!!
    Better than my internet provider and netgear who just refuse to help with macs.
    Thanks a lot
  4. gmanterry macrumors regular


    May 31, 2008
    Phoenix, AZ
    Simplest way to isolate the problem.

    Swap the cables from the two computers to the router. Plug (1) in port (2) and (2) into port (1). Restart the two computers. If the same computer has no internet but the other one does, then the computer has the problem. If the problem swaps to the other computer, then the router has a problem. Hope you can follow my instructions and logic.

  5. unionworkeruk thread starter macrumors newbie

    Aug 1, 2008
    Thanks for the basic advice. It worked. I can now check out connections and re connect when router fails.

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