Lost contacts and pictures after upgrade to ios5

Discussion in 'iOS 5 and earlier' started by rajnikanth, Oct 13, 2011.

  1. rajnikanth macrumors newbie

    Oct 13, 2011
    1. I lost all my contacts and pictures from the "mad" ios5 upgrade today?
    Can I downgrade to ios 4 and get back my data, even if means to do it by jailbreaking.

    2.Also, where are the pictures and contacts stored. I have a backup file on the my windows PC with todays date and time ~ 3.5gb. The apple rep says it is an xml file and does not have the data. If the files are stored on "My Pictures", I dont see them. If the contacts are on the Microsoft outlook, they are not there. I have not changed any settings and I did many upgrades before without loosing the data.

    Can some one help please?

  2. noekozz macrumors 6502a


    Jun 29, 2010

    I'm having a similar issues. I along with many others have lost our pictures/videos from the camera roll after the update to iOS5.
  3. steveza macrumors 68000


    Feb 20, 2008
    Do another restore from your most recent backup. This worked for me and others. Sometimes doing a restore by right clicking on the device in iTunes and choosing "Restore from backup" will allow you to choose a specific backup.

    You don't need to downgrade to IOS 4.x
  4. rajnikanth thread starter macrumors newbie

    Oct 13, 2011
    I did one backup restore yesterday, without any change. It is asking me to chose to pick up from the backup with the correct date and time of the backup file. When I try to choose that, it asks me the password for the backup file, which I used many months ago ( and I do not remember it). I punched in some of my old passwords. I get a response saying that the restore failed because the backup failed. If the password was incorrect, then it should say, that the password is incorrect, however, it is saying something different. Now, when I called the apple rep, he says, the backup file is only an xml file without actual data. The data is usually stored in "Mypictures" for pictures, outlook contacts for contacts , both the above on my pc. In both the above, I checked and found no pictures or contacts on my pc. I am not sure, if the backup file stores the data elsewhere. This problem did not happen before, and I did not change the settings. So, why would anything be different now?

    thanks for your help.
  5. Icy1007 macrumors 65816


    Feb 26, 2011
    Cleveland, OH
    Wirelessly posted (iPhone 4: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    When the upgrade finished on my iPhone my contacts list was blank at first. They all came back after a little while.
  6. F123D macrumors 68040


    Sep 16, 2008
    Del Mar, CA
    I also lost my contacts but no big deal since I backed up everything. Contacts never came back either..
  7. rajnikanth thread starter macrumors newbie

    Oct 13, 2011
    Well, I lost pictures, which I really miss.
  8. dothy macrumors newbie

    Oct 31, 2011
    after i upgraded to ios5, same as everyone, all my contacts, messages, pictures are gone. cany anyone help how to restore it?

    i already tried to restore back up but it does not accept all my passwords.


    are u able to get back all the lost data? like photos and contacts?
  9. PNutts macrumors 601


    Jul 24, 2008
    Pacific Northwest, US
    OP: In Settings - General - About is the number of photos on the phone zero?
  10. Punker macrumors member

    Jun 25, 2009
  11. haruhiko macrumors 601


    Sep 29, 2009
    The solution: remember your password.
  12. rupe45 macrumors newbie

    Nov 4, 2011
    Lost Photos, iTunes, iOS 5, password

    There is something wrong with iTunes or iOS 5 upgrading. Apple need to address this. I to lost valuable family pictures when up grading to iOS 5. I did not use a password on the backup but was asked to supply one. I did not choose to go to iCloud at the upgrade time because I wasn't comfortable with the new environment or the limit of 30 days storage of photos.

    Did Apple only test in their environment? It is now time to admit some bug problem so many others do not loose photos and contacts.
  13. stylinexpat macrumors 6502a


    Mar 6, 2009
    Anyone know of any way to recover lost pictures? If the phone had been synced before with an apple computer surely there has to be some file one can search to find:confused:
  14. michaelpirretti, Feb 18, 2014
    Last edited: Mar 26, 2014

    michaelpirretti macrumors newbie

    Feb 18, 2014
    Ok, so I found a solution to my problem (may be problem specific). But after updating to iOS5 I immediatly did the iCloud backup and synced my phone. It wasn't until later that I realized my photos were gone. I then made a foolish decision of restoring my phone a second time only to find out the only backup I had was AFTER the iOS5, thus a backup with no photos. I then remembered the iCloud backup was directly after updating to iOS5 the first time, so I went to Settings>iCloud and saw a backup with a 1GB photo storage. At first I couldn't backup from this iCloud cache because it said it was "incomplete", but I woke up this morning only to find out it was complete (it compelted a 5AM when the intial update was about 7:30 PM). I then restored from the iCloud today and everything is as good as new.
    More Reviews:
    * How to recover lost contacts from iPhone
    * How to recover Lost pictures from iPhone
  15. charlituna macrumors G3


    Jun 11, 2008
    Los Angeles, CA
    This kind of thing is why I wish there was a feature, especially when trying to do an OTA update that would alert you that you haven't down a backup in the last 24 hours and it is possible that you might lose all your stuff. Then makes you actively confirm that you want to go ahead (with the default being cancel update).

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