I wonder if Louis is an ex Apple employee who got fired because he has such a strong hatred towards Apple.1) Thanks for giving us the TL;DR: on a 10-minute video.
2) It's on Louis Rossmann's channel. When his time isn't dedicated to "soddering", he's on an ardently anti-Apple rampage.
This is why I'm leaving Apple. It's their mind set. There attitude.
The big lesson here is back up your data. Often. The "trip of a lifetime" and these people just never "got around" to offloading/backing up thier photos. I feel they this shows they rarely backup because if they did it more often, it wouldn’t be something they needed to "get around" to doing.
It’s typical, though. Most people I know so rarely backup thier portable devices to a desktop or cloud location. It’s a lot of laziness.
Of course people should do a backup.
And it's not the worst thing here Apple doesn't know how to fix it. They hire lots of uneducated hacks
who can only say "try to restart".
The worst here is they know it can be fixed, but they BAN anyone telling people it's possible.
This is communist Soviet Union from the 70s. This is Animal Farm.
Coming from the company created as "something different". So sad
"Not in Apple's best interest to direct people to third party solutions"
Yeah, it's anti-customer BS like that that is causing this company to crumble before our eyes
Apple is not in the business of data recovery, especially personal, one of a kind photos. It may sound like Apple is lying etc. but, they aren't.
The Apple forums is not the official voice of Apple.
The video is nothing more than a hatchet hit piece on Apple. And it is poorly done.
Shouldn't you practice what you preach? Looks like you have a current gen iPad Pro with pencil and iPhone XS. Thats roughly $2k you have spent at Apple in the last few months. If you are going to try and convince others to stop supporting Apple maybe you should do the same. Otherwise it is just empty words.It was not Louis but Jessica Jones Video that Louis posted and this shows how much I dislike Apple in their evil ways. Hope no one is still supporting Tim Cook/Apple as the be all nice guy/company. Louis has very good reason to jump on Apple as we should as well. If we don't Apple will continue with this stupitdy.
Everyone here seems to have completely missed the point.
The problem isn't that Apple doesn't provide data recovery services.
The problem isn't even that Apple doesn't refer customers to companies that do.
The problem is that Apple blatantly lies to the customer and claims that it's impossible to recover data from an iPhone, which is a demonstrably false claim. And not only that but when someone points out, in their community forums, that it is indeed possible those posts are deleted by Apple's community managers.
It's a clear case of Apple wanting to keep their customers uninformed.