Lost downloaded tones upgrading to iOS 8.2

[andrewsjra]

So I downloaded some ringtones and alert tones in iTunes and after an ota download of iOS 8.2, they're missing. Is this normal? I tried the method of getting my tones back going to: itunes.com/restore-tones. It gave me the attached message. I'm I out of luck?

 

[VSMacOne]

So I downloaded some ringtones and alert tones in iTunes and after an ota download of iOS 8.2, they're missing. Is this normal? I tried the method of getting my tones back going to: itunes.com/restore-tones. It gave me the attached message. I'm I out of luck?

Try a reboot or Reset Settings.

 

[HRO923]

I'm having the same issue, I've reboot & reset settings with no luck. I tried to repurchase the app just to see what may happen & iTunes states I purchased the ring tone, but I'm unable to locate it on my iPhone 6.

 

[Friarspoint]

Can't navigate to custom tones

I'm having the same issue. I can't get to my custom tones. I see that they are on the iPhone, when I connect up with my laptop. I just can't navigate to them now that I've upgraded to 8.2.

Does Apple know about this issue?

Thanks,
Scott

 

[rugmankc]

that was an earlier iOS bug and supposedly fixed. mine was.

Customer Support will get them back for, excluding custom ones.

 

[Friarspoint]

I see them still on the iPhone. I just can't navigate to them using the Settings app for sounds or in Contacts. Used to be able to. Seems heavy handed to not allow us to use them esp. since Apple explains how to make them using Garageband!!!