Lost downloaded tones upgrading to iOS 8.2

Discussion in 'iOS 8' started by andrewsjra, Mar 9, 2015.

  1. andrewsjra macrumors regular

    Jul 10, 2013
    So I downloaded some ringtones and alert tones in iTunes and after an ota download of iOS 8.2, they're missing. Is this normal? I tried the method of getting my tones back going to: itunes.com/restore-tones. It gave me the attached message. I'm I out of luck?

    Attached Files:

  2. VSMacOne macrumors 601


    Oct 18, 2008
    Try a reboot or Reset Settings.
  3. HRO923 macrumors newbie


    Jun 22, 2010
    I'm having the same issue, I've reboot & reset settings with no luck. I tried to repurchase the app just to see what may happen & iTunes states I purchased the ring tone, but I'm unable to locate it on my iPhone 6.
  4. Friarspoint macrumors newbie

    Mar 10, 2015
    Can't navigate to custom tones

    I'm having the same issue. I can't get to my custom tones. I see that they are on the iPhone, when I connect up with my laptop. I just can't navigate to them now that I've upgraded to 8.2.

    Does Apple know about this issue?

  5. rugmankc Contributor


    Sep 24, 2014
    that was an earlier iOS bug and supposedly fixed. mine was.

    Customer Support will get them back for, excluding custom ones. :)
  6. Friarspoint macrumors newbie

    Mar 10, 2015
    I see them still on the iPhone. I just can't navigate to them using the Settings app for sounds or in Contacts. Used to be able to. Seems heavy handed to not allow us to use them esp. since Apple explains how to make them using Garageband!!!

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