Lost home screen previews for movies and tv...

[aloper]

Updated to TvOS13 and restarted my Apple TV and now I’ve lost the previews for both movies and tv. What I mean is if I move between the movie and tv buttons on the home screen , before there would be a row of suggested movies/tv shows listed horizontally on screen. Now the are empty and just have the text, movies or tv. Restarted a few times, signed out and back in. No change...

 

[Ideanj]

I'm experiencing this as well, haven't figured out a cause or solution yet..

 

[bigcahuna12c]

Updated to TvOS13 and restarted my Apple TV and now I’ve lost the previews for both movies and tv. What I mean is if I move between the movie and tv buttons on the home screen , before there would be a row of suggested movies/tv shows listed horizontally on screen. Now the are empty and just have the text, movies or tv. Restarted a few times, signed out and back in. No change...

I was having this exact problem on 2 out of the 4 I own. I tried logging out & back in to no avail.
This worked on My ATV 4 as well as ATV 4K.
Hover over the movie app & click & hold the track pad until the movie app starts shaking.
Drag down 1 or 2 rows & click track pad to place on that row. Repeat process to move it back to top row & it should update.

 

[aloper]

I was having this exact problem on 2 out of the 4 I own. I tried logging out & back in to no avail.
This worked on My ATV 4 as well as ATV 4K.
Hover over the movie app & click & hold the track pad until the movie app starts shaking.
Drag down 1 or 2 rows & click track pad to place on that row. Repeat process to move it back to top row & it should update.

omg..that worked!

It actually annoyed me that I literally just did a full reset...and they were working. Did a reboot to see if they would keep working...and they were back to no previews...lol. But the move trick you mentioned has them working again...

 

[Gator5000e]

I was having this exact problem on 2 out of the 4 I own. I tried logging out & back in to no avail.
This worked on My ATV 4 as well as ATV 4K.
Hover over the movie app & click & hold the track pad until the movie app starts shaking.
Drag down 1 or 2 rows & click track pad to place on that row. Repeat process to move it back to top row & it should update.

This was driving me crazy. You suggestion worked! Don‘t know how you figured it out, but thanks!