Lost our password

[picklesunshine]

We are using a MacBook and trying to install Microsoft Office for the Mac. We put in what we assumed was our password but the computer keeps saying wrong password.

Any clue how to resolve this? Do I need to go the Apple store and have them tinker with it?

Many thanks!

 

[logana]

Did you actually set a password when you created the admin account - if you didn't then just leave the password field blank and hit enter...

 

[picklesunshine]

Lost our password

Did you actually set a password when you created the admin account - if you didn't then just leave the password field blank and hit enter...

Yes we created a password.

Now either it is not working or we can't remember it correctly.

 

[misterredman]

I would check in textedit (so the password will be visible) if the password is being written correctly

If you really can't solve that you should try changing the password for that account. Either login from a different admin account (if you have one) and change it in the account pref panel or boot from the install discs to reset it. Here you can find the exact procedure:

http://support.apple.com/kb/HT1274