Lost our password

Discussion in 'Mac Basics and Help' started by picklesunshine, Oct 1, 2008.

  1. picklesunshine macrumors newbie

    Joined:
    Apr 19, 2008
    #1
    We are using a MacBook and trying to install Microsoft Office for the Mac. We put in what we assumed was our password but the computer keeps saying wrong password.

    Any clue how to resolve this? Do I need to go the Apple store and have them tinker with it?

    Many thanks!:)
     
  2. logana macrumors 65816

    logana

    Joined:
    Feb 4, 2006
    Location:
    Scotland
    #2
    Did you actually set a password when you created the admin account - if you didn't then just leave the password field blank and hit enter...
     
  3. picklesunshine thread starter macrumors newbie

    Joined:
    Apr 19, 2008
    #3
    Lost our password

    Yes we created a password.

    Now either it is not working or we can't remember it correctly.
     
  4. misterredman macrumors 6502a

    misterredman

    Joined:
    Oct 3, 2007
    #4
    I would check in textedit (so the password will be visible) if the password is being written correctly

    If you really can't solve that you should try changing the password for that account. Either login from a different admin account (if you have one) and change it in the account pref panel or boot from the install discs to reset it. Here you can find the exact procedure:

    http://support.apple.com/kb/HT1274
     

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