Lost package from Apple

Davmeister

macrumors 6502
Original poster
May 7, 2009
331
87
London
So I recently ordered an accessory (~£220) from the online Apple Store, due to arrive Wednesday. Nothing came. It was supposed to be delivered by postal order (not carrier), and after hunting, found it was distributed by Syncreon, who passed it to UKMAIL using the Packet+ service. Their site specifically states that Packet+ passes the delivery onto Royal Mail using a non tracked and non signature required service.

So, I have no way of tracking the parcel, either through Apple's site, Syncreon, UKMAIL, or Royal Mail. I have emailed Apple but they have yet to get back to me.

Obviously I can't just let this go, but I feel extremely awkward asking for a refund or replacement delivery as surely they could just turn around and say that I got the item but I'm pretending I didn't?

Will they?! Eek!

Anyone else with Postal Order (i.e. non carrier on checkout from store selected) got experience of insurance or signature or replacement/refunds?

Thanks
 

maflynn

Moderator
Staff member
May 3, 2009
66,651
33,464
Boston
Here in the US, the process is that you contact Apple and they'll credit your account and they not you deal with the shipping company.
 

snberk103

macrumors 603
Oct 22, 2007
5,503
87
An Island in the Salish Sea
Call Apple and talk to a representative. Though I suppose you should wait a polite amount of time for the email to be processed. My experience with Apple is that they generally assume the customer is telling the truth, and not trying to scam them. Luck.
 

Altemose

macrumors G3
Mar 26, 2013
9,171
479
Elkton, Maryland
You need to speak with Apple. You "contracted" with Apple to provide you with this accessory. Then Apple "contracted" with the shipper to get it to you safely. The shipper didn't hold up there end so Apple did not fulfill your order. Have them deal with it. Apple will be more than happy to help you!
 

Bear

macrumors G3
Jul 23, 2002
8,088
4
Sol III - Terra
If the UK Postal Service is anything like the US Postal Service, maybe you should wait until after package delivery time today before you contact Apple.

However, do contact Apple and let them deal with it.
 

Davmeister

macrumors 6502
Original poster
May 7, 2009
331
87
London
Hello all. Thanks for your help. I waited till today and Apple are sending a replacement by carrier this time. No loss apart from a few days! Thanks!
 

Umbongo

macrumors 601
Sep 14, 2006
4,934
54
England
Obviously I can't just let this go, but I feel extremely awkward asking for a refund or replacement delivery as surely they could just turn around and say that I got the item but I'm pretending I didn't?
Doesn't work that way, as I guess you've now seen. If you paid by CC you'd just tell your CC company that they never sent anything and do a chargeback if the seller pissed you about, they would have no way of proving they delivered to you if they sent it un-signed.
 

Davmeister

macrumors 6502
Original poster
May 7, 2009
331
87
London
Doesn't work that way, as I guess you've now seen. If you paid by CC you'd just tell your CC company that they never sent anything and do a chargeback if the seller pissed you about, they would have no way of proving they delivered to you if they sent it un-signed.
Nice idea, I don't have a CC though! Just a debit card...!
 

Bear

macrumors G3
Jul 23, 2002
8,088
4
Sol III - Terra
Doesn't work that way, as I guess you've now seen. If you paid by CC you'd just tell your CC company that they never sent anything and do a chargeback if the seller pissed you about, they would have no way of proving they delivered to you if they sent it un-signed.
As the OP hadn't contacted Apple as of the comment you quoted, you gave the wrong advice. The OP did contact Apple and got it sorted out promptly.

Nice idea, I don't have a CC though! Just a debit card...!
Remember, always try the vendor first. If you force a charge back, the vendor may never let you buy anything again.
 

Umbongo

macrumors 601
Sep 14, 2006
4,934
54
England
As the OP hadn't contacted Apple as of the comment you quoted, you gave the wrong advice. The OP did contact Apple and got it sorted out promptly.

Remember, always try the vendor first. If you force a charge back, the vendor may never let you buy anything again.
Uhh, I said that his worries were unfounded as it doesn't work like that and that if Apple had pissed him about, which I knew they hadn't - as he had already said that - he could have issued a chargeback if it was on a CC.
 

thelordofuk

macrumors newbie
Jan 19, 2015
1
0
iPhone 6 Plus Stolen from Pick up point

Hello guys,
just to share my experience.
I bought iPhone 6 Plus for my wife as a wedding anniversary gift and thought I will get it delivered to a pick up point and then will pick it up from there.
To my surprise, I was told by the shop guy that somebody have picked up the parcel already few hours ago. I was so furious, called the police and reported the matter as the shop has the CCTV footage of this guy. Reported to UPS and Apple. However my main concern is with the Apple, as I bought the services from Apple which I never received, so by law, apple is responsible according to me. I don't care who apple hire to deliver the packages. This guy was in the shop to pick up his own parcel, the shop guy scanned my parcel which didn't go through, then he scanned his parcel which went through, but this guy said both parcels belong to him. I know its the shop guy mistake why he didn't carry out identity checks. This shop guy says that his name was also as my name? shocking...
Anyway, investigation is still going on since 9th of Jan 2015. I will be calling my credit card company as they advised to give Apple 15 business days before they can register my claim.
This case is easy to solve, as UPS has to release the information of the guy who picked up his parcel and took mine with him, to the police and get him arrested. Case solved.
Let's see how it goes....
 
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