I've tried to reset it to factory settings but it just won't detect. It did initially but then I restarted my router's factory settings in an attempt to set up the printer wirelessly and since then...ziltch. Not by ethernet or over wi-fi, it doesn't even appear on the "shared network". I've attempted to use the software that came with it, to no avail. It just won't detect. Even if directly connected to my computer! I've even factory restored the printer itself. Nope. (And I know that the printer still works because the test pages come out flawlessly).