Lost rMBP.... is my info safe?

Discussion in 'MacBook Pro' started by solo118, Mar 5, 2015.

  1. solo118 macrumors 65816

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    May 16, 2011
    #1
    Last night while on a red eye flight (and extremely bumpy) I foolishly left my Macbook behind in the pocket in front of my seat.

    Jetblue lost and found at JFK is saying no laptop was handed in, and all I can do is wait in case somebody did hand it in (crew member, cleaning employee, or hopefully a really nice traveler)

    Anyways, I do have a password prompt when opening the laptop, and on top of that I used the "lock" function and "notify me when found" option from my find my iPhone app. If there is anything else I could do, I am glad to do so. I am not going to do the delete function just yet as it could take a day or two to be handed in (according to lost and found)

    I was looking to see if my info is safe if a thief did get their hands on my laptop. I know a small password is not much, but I am hoping that at least a thief would not be able to get into my laptop as I have tons of personal stuff (music,photos, keychain passwords/credit cards, etc)

    Any help is greatly appreciated!
     
  2. Weaselboy, Mar 5, 2015
    Last edited: Mar 6, 2015

    Weaselboy Moderator

    Weaselboy

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    #2
    Without your password, they won't be able to get into Keychain, but it takes about 30 seconds to reset your account password from the recovery partition and they are into your account if they want to be and will be able to access the other data you mentioned.

    To really protect against that you need to enable OS X FileVault 2 full disk encryption.
     
  3. MCSN macrumors regular

    MCSN

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    Kayenta
    #3
    have you traced the flight? when you got off, it probably made a few more runs, but if you can get ahold of them in time you might be able to connect with the onboard staff. but then, if you've already gone through lost and found, and some time has passed that might no longer be an option.

    that is totally a nightmare. its one of those dreams where you dream you leave your keys somewhere, or your child's car seat on top of the car, or your wallet on the bumper. leaving your mbpro on a flight is right up there.

    i'm so sorry it happened though, my hopes are that you find it.

    one of the threads a few days back was saying leaving a guest account open on the mbp increases the chances that they will log in and try to get on the internet. if they can't log in it may take awhile for the system to log into the internet.

    was there any contact information in the sleeve in case there's a string of honest angel's trying to get it back to you?
     
  4. solo118 thread starter macrumors 65816

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    #4
    I agree it sucks, and I am really upset that there is a way to see my personal info. Although I am a bit happy the keychain passwords won't work as I am always purchasing things on my computer, and looking at bank accounts etc.

    The plane was still there when I noticed it missing, and I had someone from lost and found personally check and there was nothing. The cleaning crew might have turned it in, but I just do not know yet as they said it might take time.

    I did leave a "reward if found" note when opening the computer, but no luck. I am also constantly checking iCloud.com and findmyiphone
     
  5. MCSN macrumors regular

    MCSN

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    #5
    well as much as is said about what they can find, is that you very well know how many times the machine asks for passwords on so many levels.

    at some point the system will alert with multiple attempts and failures to log into accounts. its a slippery slope and at some point if you have banking alerts and fraud alerts on any of your accounts or cards, you might want to check on them as you are biding time. very slow and painful time I know LOL.

    did u get a report? what about security to check any video surveillance for disboarding? i'm sure like most companies they will try to dismiss you as if the computer is not a big deal. however you really want to narrow out whether it was an employee or a rogue passenger and they can provide that at least, to establish some type of missing property or stolen property report. which you will need if you have any any identity incursions.

    i sure hope it comes up. reward is a great idea on the message.
     
  6. Dekema2 macrumors 6502a

    Dekema2

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    Jul 27, 2012
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    WNY or Utica
    #6
    To track it have you used Find My Mac? As unreliable as it can be with no network connection, it could potentially help.

    I don't personally know of anyone who's lost an electronic on a plane like this so I can't add too much to the conversation. I hope you find it though.
     
  7. solo118 thread starter macrumors 65816

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    #7
    Yes of course, I also set up a notification for when it turns on, plus added a 4 digit pin number.

    If I see it online I guess its long gone and I will delete the mac as I doubt they will be calling me to retrieve it :(
     
  8. simonsi macrumors 601

    simonsi

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    Location:
    Auckland
    #8
    If honest cleaning crew found it it will be handed straight in, no-one will carry around a MBP for a couple of days before handing it in - also zero chance of the crew NOT finding it on first clean.

    If dishonest crew found it then it is certainly gone, equally I would expect them to be honest, its not as if you aren't going to miss it, or not going to report it, they plane and seat will be known, the cleaning crew on that plane will be known, probably down to who cleaned which area...

    Push Jetblue, poor response from them IMHO, hope you get lucky...

    In contrast I have been in Auckland airport baggage services, two teenage girls there, one had left her phone in the seat pocket when disembarking, the services guys flagged to the airline, they flagged to the cleaning crew, phone delivered to her approx 20mins after being left onboard...
     
  9. MCSN macrumors regular

    MCSN

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    #9
    did you file vault the drive? it might turn back up with apple, without your apple ID they are hard pressed with it unless they know what they are doing. people all the time have to call apple on someone's ID still on the machine.
     
  10. solo118 thread starter macrumors 65816

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    #10
    Due to the weather the lost and found dept was closed so I was talking to baggage services- which they claim is a different dept. Hope to get more info tomorrow, if not I will consider it gone. I will also raise hell with JB
     
  11. SGeeFree macrumors newbie

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    Mar 4, 2015
    #11
    I wish you the best of luck in getting it back! Usually if I forget something on the plane and I am still not out of security, I go back to the gate immediately and explain the situation to the gate agent. If you're super nice and ask politely they will most often escort you onto the plane to your seat to try and find it. Otherwise, like others have said, it's all up to an honest cleaning crew.
     
  12. maflynn Moderator

    maflynn

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    #12
    As mentioned, if you had not encrypted your data via FileVault 2, then it would only be a matter of time before the thief has access to your files.

    Bummers on the theft :(
     
  13. solo118 thread starter macrumors 65816

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    #13
    My photos, music etc. being compromised makes me a bit uncomfortable however I did not have any personal info/documents (financial, or otherwise) on the laptop as I believe in having a hard copy of everything. I am really concerned about my credit card info which is saved when I place orders online or visit amazon, etc.

    I am closely monitoring my credit cards for any odd charges, as well as monitoring find my iphone, as it should alert me once the computer connects to wifi with my apple ID.
     
  14. maflynn Moderator

    maflynn

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    #14
    Put a fraud alert on your credit report, I think you can also freeze it so that new accounts, i.e., credit cards/loans cannot be made without contacting you directly.
     
  15. austinpike macrumors 6502

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    MN
    #15
    If they don't have your user account and/or keychain password then I'm not sure how they could access any of your online accounts. Financial institutions generally logout after you close the browser. Getting into the account info for Amazon or anywhere else would require your login/password for that merchant. Even then they typically only display a few digits of the CC number. That info isn't stored locally on your machine.

    Yes, if the thief wants to they can get into your personal photos/files. But given that you had no financial documents on it I don't think you need to be overly concerned about credit monitoring at this point.
     
  16. solo118 thread starter macrumors 65816

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    #16
    The problem is I have autofill (for credit card) and auto login for amazon and other websites. So far so good, I do not see any weird charges and find my iPhone has not notified me of it catching a wifi signal. Most likely the thief deleted my profile and reset it... although I hope there is still a chance I could get it back through the lost and found system.
     
  17. Weaselboy Moderator

    Weaselboy

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    #17
    Thing is, that is all stored in your Keychain and only works because the Keychain is unlocked with your admin password when you login. If someone resets your admin password and is able to login, they still will not be able to unlock your Keychain and that login and CC info will be protected.
     
  18. solo118 thread starter macrumors 65816

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    #18
    Thanks, thats good to know.

    I just find it odd that it has been offline this entire time... I really hope its just sitting in the lost and found :)
     
  19. mtneer macrumors 68020

    mtneer

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    Sep 15, 2012
    #19
    Also who do you want to protect this info from. A random thief looking to reset the computer and grab some quick cash may not care about your info. If the SVR wanted your laptop - you are probable done in.
     
  20. Queen6 macrumors 603

    Queen6

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    #20
    If it`s not been returned by now I would wipe it, as in the wrong hands it going to bring you more trouble than its`s worth. Most likely if maliciously taken the thief will just want to either use it for their own or sell it on.

    Chances are your not going to see it again, so it makes better sense to protect yourself as much as possible.

    Q-6
     
  21. orangezorki macrumors 6502a

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    Aug 30, 2006
    #21
    Mainly wanted to reply just to say what a nightmare that is and that I hope you get it back. Not everyone on the internet is an evil git that enjoys the misfortunes of others!

    You should probably still play it safe and change your passwords and get new cards, if only to stop you checking all your accounts five times a day for the next two years.

    And yes, if it does not turn up, you should complain to the airline, and kick up a fuss. Even though you might be technically responsible for the loss, you don't deserve this. Also, the airline really doesn't want to be seen as those guys who hire criminally-minded support companies.
     

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