Lost Software CD ... what will apple do?

Discussion in 'macOS' started by AppleFreak89, May 24, 2010.

  1. AppleFreak89 macrumors regular

    Jan 26, 2010
    Tampa, fl
    Hi, I have a 2009 13" MBP which came with the old software. I did the $10 upgrade when the new software came out. I recently moved and cannot seem to find the CD apple sent me with the new software :S. My computer has been having random issues lately and the guy at the apple store told me to re-install the software.

    Will apple send me a new disk or will I have to pay full price for it? has anyone had this experience with losing the software disk??

    Thanks :D,
  2. RITZFit macrumors 65816


    Sep 16, 2007
    In my Corner
    Have you called apple support? thats the best way to find out. They should atleast have a record of your previous order.
  3. G4DP macrumors 65816

    Mar 28, 2007
    If their records show your purchase they may well just send you another disk. Whether they charge you the standard shipping and handling fee will depend on if the person on the other end of the phone is having a good day.
  4. Steve-M macrumors regular

    Jun 12, 2009
    The install disk that shipped with our Mac was defective. I called Apple, and they shipped replacement disks free of charge, with out hesitation. You should call the Apple support number.

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