Lost your Visual Voice mail?

Discussion in 'iOS 5 and earlier' started by bpb3, Nov 2, 2011.

  1. bpb3 macrumors newbie

    Nov 2, 2011
    After several hours with tech support, At&t and Apple, to no avail trying to repair my Visual Voicemail that i lost after adding a daughters phone to my AT&T account which somehow reset my voicemail I found a solution.

    Firstly At&t did reset my voice mail account, but when i hit the voicemail icon on the iPhone 4 iOS 5..it would only direct dial to voicemail.

    I let the direct voicemail call go through, entered my password AND RERECORDED MY GREETING USING THE 3RD OPTION OF FULL PERSONAL GREETING. My iPhone then prompted me with a message saying I had the wrong voicemail password. I entered the password and Visual Voicemail re activated.

    Sounds simple but it worked. This was after a couple hours of tech tricks that didn't.

    It seems to me a software problem..the iphone needs the new greeting to check the password to re access the visual voice mail account.

    hope this helps someone.

    all the best
  2. Spectrum Abuser macrumors 65816

    Spectrum Abuser

    Aug 27, 2011
    Same thing happened to me when I upgraded to iOS 5. Except I didn't have to spend hours with technical support because I already had experience on how to fix it. :rolleyes:
  3. bpb3 thread starter macrumors newbie

    Nov 2, 2011
    good for you!

    I'm glad you had the experience...tech support did not ..which is a shame. Hopefully they will read these posts. There is definitely a missing iOS5 button to re enter your voicemail code.

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