Thanks, I do have it set to change volume using the side keys. By toggling that setting to off and leaving the volume setting as is will prevent it from screaming in my ear during a call? Volume is volume isn't it? The diff here being how it's adjusted? I will happily do this if it is the solution just skeptical is all that leaving volume setting unchanged will make the difference. I keep the volume set at around 75 to 80% to be able to hear it from another room.