I had a lousy customer service experience with ATT and the iPhone. Since when do I have to pay a 10% restocking fee to get a replacement phone for a defective device. I have owned the phone for less than a week! Yeah I can send it back to Apple for repairs but I don't want what amounts to a refurbished phone. I bought and paid for a NEW working phone and I expect that they (ATT) should exchange it free of charge. There is no Apple store where I live so I can't exchange it with them. So far I have seen nothing but LOUSY customer service from both companies.