Carrier LTE issues with AT&T iPhone 5s

[bmac4]

So I have had my iPhone 5s since Jan. everything is been great. On Saturday I got to work and it showed I had LTE coverage, but nothing would connect. I had switch off LTE for the phone to connect to the network. I thought maybe it was just a bad reception day, and didn't think twice about it. Well this morning I went to look something up on Safari, and the thing just would not do anything. I then try to do a speed test, and again nothing would happen. I then turned off LTE and emails started showing up from early in the day, and it connected to the network.

I wanted to see if this would be something I need to contact AT&T about, or is there something wrong with my iPhone?

 

[eddiec312]

Have you tried restoring it? You should try that first and see if it still happens.

Also, if you can try someone else's sim card and see if it still does it.

 

[bmac4]

Have you tried restoring it? You should try that first and see if it still happens.

Also, if you can try someone else's sim card and see if it still does it.

I have no restore it. I am not sure what that would do to help?

 

[eddiec312]

I have no restore it. I am not sure what that would do to help?

Well that's the thing, we don't know if it is software related or hardware related right now.

If you don't want to restore, go into settings and reset your network settings. See if that helps.

 

[bmac4]

Well that's the thing, we don't know if it is software related or hardware related right now.



If you don't want to restore, go into settings and reset your network settings. See if that helps.

Oh ok. I will give it a try. Now if I did restore could I do it from a backup, or do I need to start new?

 

[cynics]

Unless I overlooked where you said you did the first thing I'd try is a reset. Power + home buttons until you see the Apple logo. No data is lost.

 

[bmac4]

Unless I overlooked where you said you did the first thing I'd try is a reset. Power + home buttons until you see the Apple logo. No data is lost.

Ok will do. I have tried turning it off and back on. Thanks for the help.

 

[T5BRICK]

Ok will do. I have tried turning it off and back on. Thanks for the help.

If a reset doesn't do the trick, don't skip right to a full restore.

Settings > General > Reset > Reset Network settings

Note: you'll lose all your saved wifi passwords.

 

[bmac4]

If a reset doesn't do the trick, don't skip right to a full restore.



Settings > General > Reset > Reset Network settings



Note: you'll lose all your saved wifi passwords.

I did the network restore, and it seems to have done the trick. Thanks everyone for the help. I will update if I have anymore issues.

 

[bigjim83]

I had to do the network reset when LTE first came into my area