LTE so slowww

groggy2333

macrumors regular
Original poster
Sep 17, 2014
197
0
Here's the deal I have the 6 plus and so does my bro, both on family plan. I have grandfathered unlimited and he has 2gb cap on his. We just cycled into a new month but even before than speeds are acting like they're throttled. We are both AT&T and NEVEr experienced this slow of speed before. Like 3 down at best yuck, no matter where we are. We tried resetting network setting, and doesn't work. Wifi is fine though for both of us. Any suggestions?
 

dictoresno

macrumors 601
Apr 30, 2012
4,196
465
NJ
Call at&t and have them make sure the account is provisioned properly for LTE data. Or maybe try a new SIM card.
 

groggy2333

macrumors regular
Original poster
Sep 17, 2014
197
0
well talked to several specialists and both said everything should be as normal, but still getting crappy speeds at less than 5 down and barely 1 up. Wtf? New billing cycle so it's not throttled for sure. reset network setting, same results. wtf?
 

Trebuin

macrumors 65816
Jun 3, 2008
1,491
266
Central Cali
well talked to several specialists and both said everything should be as normal, but still getting crappy speeds at less than 5 down and barely 1 up. Wtf? New billing cycle so it's not throttled for sure. reset network setting, same results. wtf?
You might have to call them back and have them reprovision your phone. They don't all know what they're doing.
 

its Dale

macrumors 6502
Apr 8, 2013
445
111
LA California
Happened with me too. I switched my SIM from an HTC One M8 to an iPhone 6. I got online and chatted with them at AT&T. I said my phone is running slow and need a reprovision of data. He asked me for my IMEI number and after a couple of mins, he had me test my phone again and it was working fast as it should. He said they just needed to update the system (via IMEI) to show I have an iphone 6 instead of an HTC One M8.
 

Trebuin

macrumors 65816
Jun 3, 2008
1,491
266
Central Cali
Happened with me too. I switched my SIM from an HTC One M8 to an iPhone 6. I got online and chatted with them at AT&T. I said my phone is running slow and need a reprovision of data. He asked me for my IMEI number and after a couple of mins, he had me test my phone again and it was working fast as it should. He said they just needed to update the system (via IMEI) to show I have an iphone 6 instead of an HTC One M8.
Swapping the sim card seems to almost assure that it does not work correctly unless a phone call is made.
 

yondertwins392

macrumors member
Oct 7, 2014
80
2
Interesting, similar problem here, and I the tech asked me for my IMEI and SIM numbers, but still slow speeds. However, there is one very particular spot on my walk to work that I do get around 22 down and 5 up.