M1 Cracked Screen Class Action Lawsuit

[buster84]

I'm not sure if anyone else is having this issue. I bought 2 Macbook airs back when the first shipped and Ive also been sceptical and read online about screens cracking randomly and thought to myself maybe there is more to the story. It wasn't until it actually happened to me that I realized the story is actually real. I literally turned my computer off, put the lid down like i always do. Went to work, slept, woke up the next day and opened the computer to a crack and no display. The crack is on the left side, no physical damage at all to the outside of the computer and not scratches at all near the crack.

I took it to apple and they immediately blamed me for the issue. They didn’t care. I also got the manager to unwillingly admit accidently that the design might be the issue, by asking her to explain to me how the damage occurred without a single point of damage on the actually device. She then said that if you walk around and carry it upside with the screen in your hand you could cause the screen to flex or put pressure in a certain area and crack the screen. I then said that sounds like a design flaw/defect to me and she said, no that would be accident damage and I laughed and then became frustrated that even though she accidently admitted to me a design flaw that she must be aware of somehow, they still wanted me to pay for it, so I walked out. I then called apple support and there sending a box and they said the damage can only be determined by the technician, and will be returned if I deny paying for it.

I re-googled the issue and found new articles about a class action lawsuit. I emailed them about my problem and I wanted to create this thread to see how many others might be affected, and whether they plan to reach out to them or not. I'm sure this thread will attract those that copy apples excuse "You must have stuck something between the lid and the keyboard", but until it happens to you all you would be doing is stirring up an argument that is not factual because you were not physically there when it happened.

Class-action lawsuit filed for M1 MacBook screen cracks [U] - 9to5Mac

A class-action lawsuit is being planned on behalf of M1 MacBook owners who say that screen cracks were occurring during normal use ...

9to5mac.com

A class-action lawsuit is being planned on behalf of M1 MacBook owners who say that screen cracks were occurring during normal use, with both the M1 MacBook Air and M1 MacBook Pro affected.

Apple has mostly claimed that the cracks are the result of accidental damage, including in the case of the 9to5Mac reader who first contacted us …

Background​

There are threads on both Apple Support Communities and Reddit, with users either reporting that screen cracks occurred when they opened or closed the lid, or that they were simply present next time they came to use the machine.

In some cases, Apple has repaired or replaced the machines free of charge, while most other users have been charged.

Class-action lawsuit​

In most cases, Apple has denied liability, stating that small pieces of debris are to blame.

Apple’s customer service has not been receptive to these grievances. Users complain that Apple representatives insist the culprit is a small item or particle that gets lodged between the keyboard and screen upon its closing, even when that explanation runs completely counter to users’ experiences.

Lawyers Migliaccio & Rathod LLP say that affected owners disagree.

Migliaccio & Rathod LLP is currently investigating Apple over widespread reports that the retina display in their recent line of M1 MacBook laptops is vulnerable to screen cracks during normal usage.
Many users allege that they have opened their devices from the closed position without applying any undue pressure, only to find dramatic cracks in the retina display, often accompanied by black bars running across the screen. Others report that the crack followed a simple adjustment of the screen’s viewing angle. In none of these cases would a reasonable consumer expect such activity to damage their device, let alone cause a screen crack that impairs its functionality […]
Many suspect that the display is simply not sturdy enough to withstand the normal pressures of opening, closing, or adjusting its position, an issue for which Apple has provided zero forewarning. Whatever the case, users are left with little choice but to spend upwards of $600.00 to have their display repaired, with no guarantee that the screen crack defect won’t reoccur at a later date.

The law firm is seeking contact details for M1 MacBook owners who have experienced the issue. Migliaccio & Rathod says only that it is “investigating potential legal claims against Apple,” but identifying and assessing the number of people affected is the first stage a lawyer will take in planning and filing a class-action lawsuit.

The contact email address also contains a small clue: info@classlawdc.com. If you’re an affected user in the US, you can email, or call the firm at (202) 470-3520.

 

[buster84]

Here are the photos. As you can see no physical damage, not even a scratch. My best guess is that the computer was carried around more with our hands on the lid (when closed) than holding it form the bottom flat like you would a pizza. This then created micro cracks in the screen that eventually took many months to reached other cracks and become bigger ones. Other than that im not sure what else it could be since it was not a object on the keyboard and it didn’t fall. The manager also mentioned that it could crack based on how it was carried so that would make me assume the lid is too thin to where normal use can cause you to crack the screen making it a design flaw/deflect.

 

[teohyc]

Apple's going back to the "you're holding it wrong" argument?

I can see a PR disaster incoming.

But from a company perspective, obviously they will deny responsibility until their hands are forced. How many years did it take for them to acknowledge the stupid 2016-2019 scissor-switch keyboards.

 

[buster84]

Looks like the issue made the front page.

Apple Accused of False Marketing and Fraud Over M1 MacBook Display Issues

Apple is facing a new class-action lawsuit in the United States that accuses it of false or deceptive marketing for the M1-powered MacBook Pro and MacBook Air, fraudulent business practices, misconduct in customer support, and violation of consumer law. The lawsuit, filed this week in the...

forums.macrumors.com

 

[Queen6]

@buster84 I would repost this on the Apple Silicon & MacBook Pro forums and see how much response you get. Think should look to acquire some data like model, purchase/production date etc. Right now very little response which doesn't help your cause.

Q-6

 

[RegularGuy09]

Has this happened to an Intel MBA for anyone?

 

[ulliam]

yes it happened to me last week online chat said accidental damage
should claim from house insurance ????
why it was not touched to be accidental
would claiming on house insurance be classified as criminal

 

[Zazoh]

Apple keeps making thinner and lighter and we just want reliable. Maybe time to swing back the other way.

 

[jabbr]

I believe the display housing on the MBA flexs too easily under any little bit of pressure and this can cause damage to the panel.

My MBA has a couple of tiny divots in the display that appeared out of no where. Maybe a grain of sand found its way onto the keyboard and compressed into the panel when in my backpack.

 

[jerryk]

I believe the display housing on the MBA flexs too easily under any little bit of pressure and this can cause damage to the panel.

My MBA has a couple of tiny divots in the display that appeared out of no where. Maybe a grain of sand found its way onto the keyboard and compressed into the panel when in my backpack.

Macbooks and other manufacture's systems had this issue for a long time. Especially if there are other things in the backpack (books, shoes, etc.). One drop is all it takes