Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Yebubbleman

macrumors 603
Original poster
May 20, 2010
6,055
2,643
Los Angeles, CA
Having read about the 24" M1 iMac's crooked hinge misalignment issues, I'm now curious as to how widespread this issue is. For those that bought an M1 iMac, are you affected by the issue? How about those who ordered one since the news of those problems broke out?

I'm asking largely because (a) my mother is in the market for either that or an M1 Mac mini and (b) I am constantly in the position of recommending Mac models to people and if this issue is both widespread AND STILL ongoing, that affects whether or not I recommend this. Incidentally, I don't want to recommend an iMac for my mom if it has those issues. I'd much rather have her get a Mac mini and a 4K LG Ultrafine or some other 4K display at that point.
 
My 8-core/16/256 in silver is just fine. My opinion is that there were three things going on. 1) Yes, a very small number of units had an out-of-tolerance issue; 2) As is typical of the Forum, dozens of people commented, most of whom don't own a new iMac; 3) The new iMac, for the vast majority, falls well within the limits of generally accepted manufacturing tolerances for being level.
 
Firstly, it isn't an issue. We know this because even as and when an Apple product with a fault reaches a consumer, a call to Apple or a trip to the store will result in a replacement. Problem solved.

Secondly, if this was an actual problem, as opposed to an imagined one, Apple would have sought to resolve it in the manufacturing process or plant where it was happening. After all, it is not cost-effective in any way to mass produce faulty goods that then have to be exchanged at the company's sole cost.

Thirdly, all it takes is one person posting here about 'an issue' and the responses all then serve to show there's an issue, even if all the responses are that nobody else has experienced it.

Fourthly, if this were 'an issue' a large number of systems, likely all those from the plant responsible, would be affected. Since that is clearly not what is happening, this is/was/might be/potentially could be/isn't, a matter of a defect in individual systems during build or packaging. Sadly, but inevitably, the reality is mass production methods cause this kind of thing.

Fifthly, I have squinted sideways at my iMac while standing on my head, at the same time shining a very bright flashlight at it, in a totally darkened room, and I can't see any problems with the level of the screen at all. If this was 'an issue', I'd have seen a problem because I'm now looking for it.

Having read about the 24" M1 iMac's crooked hinge misalignment issues, I'm now curious as to how widespread this issue is. For those that bought an M1 iMac, are you affected by the issue? How about those who ordered one since the news of those problems broke out?

I'm asking largely because (a) my mother is in the market for either that or an M1 Mac mini and (b) I am constantly in the position of recommending Mac models to people and if this issue is both widespread AND STILL ongoing, that affects whether or not I recommend this. Incidentally, I don't want to recommend an iMac for my mom if it has those issues. I'd much rather have her get a Mac mini and a 4K LG Ultrafine or some other 4K display at that point.

Rather than put even a shred of faith in the internet to provide guidance, if I were considering recommending a computer, I would personally look at what would best suit the user's particular needs. Things like the system's functionality, suitability to the tasks being required of it, general performance standards, etc. And since Apple are known for standing by their products and for excellent customer service, the risk of an individual defect would not be a determining factor in what I would recommend.

Of course, that's just me.
 
I've heard that Apple can count the number of owners of an M1 who have this problem on one hand. The number of non-owners who have this problem is considerably higher.
You should see this in a positive way - They all feel with the M1 owners.
 
  • Like
Reactions: Yebubbleman
OP: here are some pix of what the defect actually looks like:


My personal view is that the crooked display problem is real. It's hard to say how widespread it is at the moment. But if you aren't able to go see the new iMacs in person or if you don't have an immediate need to buy, it's not a bad idea to wait a few weeks. Then you can see how all the commentary progresses and if Apple decides to respond.

I would feel annoyed if I bought a new machine with the defect and I had to waste time and energy packing it back up and returning it. Plus in general, buying separate components makes maintenance and replacement easier over time.
 
Last edited:
  • Like
Reactions: Yebubbleman
Here is what Apple says, not specific to SSD:

You will receive a “like new” device with genuine Apple replacement parts (as needed) that has been thoroughly cleaned and inspected. Refurbished iOS devices will come with new battery and outer shell. Every device will come with all accessories, cables and operating systems.1 All Apple Certified Refurbished products are packaged in a brand new white box and will be sent to you with free shipping and returns.

SEE: Discover the Apple Certified Refurbished promise.

You can call Apple for additional clarification: 1‑800‑MY‑APPLE.

My 8-core/16/256 in silver is just fine. My opinion is that there were three things going on. 1) Yes, a very small number of units had an out-of-tolerance issue; 2) As is typical of the Forum, dozens of people commented, most of whom don't own a new iMac; 3) The new iMac, for the vast majority, falls well within the limits of generally accepted manufacturing tolerances for being level.

The only reason why I'm even commenting on it is that MacRumors, 9to5Mac, and AppleInsider all noticed it with their review units (leading me to believe that it was probably more widespread than a really small number. While it's not super common with iMacs (at least not compared to products in the iPhone and MacBook Pro product lines), this does seem to be a classic case Rev A sickness. But again, the whole point of asking was to see how widespread this actually is.

I've heard that Apple can count the number of owners of an M1 who have this problem on one hand. The number of non-owners who have this problem is considerably higher.

Again, given that MacRumors, 9to5Mac, and AppleInsider all noticed this with their review units, I'm thinking it's probably more than single digit numbers. I'm sure it's not EVERY case, but certainly it sounds like it's at least a bit widespread. But again, this post is to specifically take that temperature with M1 iMac owners on these forums.

Firstly, it isn't an issue. We know this because even as and when an Apple product with a fault reaches a consumer, a call to Apple or a trip to the store will result in a replacement. Problem solved.

That's not always the case. In fact, there are several cases that I've had personally where replacement devices continue to exhibit issues. There have also been numerous quality repair extension programs wherein the replacement part is inevitably going to fail in the same way that the original part failed.

Secondly, if this was an actual problem, as opposed to an imagined one,

It seems actual enough for Mac news sites to report on it...

Apple would have sought to resolve it in the manufacturing process or plant where it was happening. After all, it is not cost-effective in any way to mass produce faulty goods that then have to be exchanged at the company's sole cost.

I would think that Apple would do this mid cycle as well. Certainly they do this with iPhones. One would imagine that they'll do it with a Mac, let alone an iconic one that they hope will result in more sales of Apple Silicon Macs.

Thirdly, all it takes is one person posting here about 'an issue' and the responses all then serve to show there's an issue, even if all the responses are that nobody else has experienced it.

Again, this was first reported by MacRumors, 9to5Mac, and AppleInsider. Forums users may have posted about it, but it was substantial enough for Mac news sites to cover it and verify that their units exhibited the issue.

Fourthly, if this were 'an issue' a large number of systems, likely all those from the plant responsible, would be affected.

Yes, that stands to reason.

Since that is clearly not what is happening

I don't know that you have enough data to suggest that. Again, NEWS SITES ARE COVERING THIS. Not just forum posters.

, this is/was/might be/potentially could be/isn't, a matter of a defect in individual systems during build or packaging. Sadly, but inevitably, the reality is mass production methods cause this kind of thing.

Right. This is standard Rev A sickness. New designs for Apple products tend to bring this sort of thing about in ways that more mature designs don't.

Fifthly, I have squinted sideways at my iMac while standing on my head, at the same time shining a very bright flashlight at it, in a totally darkened room, and I can't see any problems with the level of the screen at all. If this was 'an issue', I'd have seen a problem because I'm now looking for it.

THAT's the kind of data I'm looking for!


Rather than put even a shred of faith in the internet to provide guidance, if I were considering recommending a computer, I would personally look at what would best suit the user's particular needs. Things like the system's functionality, suitability to the tasks being required of it, general performance standards, etc. And since Apple are known for standing by their products and for excellent customer service, the risk of an individual defect would not be a determining factor in what I would recommend.

Of course, that's just me.

Reliability is a huge concern here. My mom will be upgrading from a lower-end non-Server 2011 Mac mini and, while she didn't get the model with the AMD dGPU, my stepfather, who bought his at around the same time, did. They're both wary of such an issue happening with either Mac that they intend to buy. I know that for both of them, they'd prefer to not have to take their computers to the Apple Store if at all possible. They'll both be getting AppleCare+ on them (at my insistence if not otherwise).
 

Yeah, sites that make their entire living off reporting on Apple have reported on this. Nothing to do with clickbait, nothing to do with ensuring that visitors have something to read and something to respond to. Nothing at all to do with accuracy in reporting.

Honestly, I'd rather trust Fox News. Or CNN.

That isn't to say that there are no faulty units, because it's inevitable that there are - as I said, mass production does that. As does hurrying pre-production units off the line for copious influencers and reviewers in advance. But seriously. Of the production units out there... where is the huge outcry? Because you and I and all the rest of us know there would be one for something this glaring and obvious.

Apple might argue over backlight bleed because they can't see it and think we can't. They might argue over 'not the best speakers ever in an iMac', but they couldn't even hope to argue over something as lopsided as some of the reports have suggested, so if you got one like that, not a question it would get replaced on request.

And 'Rev A sickness'... oh, please.

It's up to you entirely to decide what to get, or not to get, for your parents or to recommend. Seriously though, this isn't the basis to decide.
 
Yeah, sites that make their entire living off reporting on Apple have reported on this. Nothing to do with clickbait, nothing to do with ensuring that visitors have something to read and something to respond to. Nothing at all to do with accuracy in reporting.

Honestly, I'd rather trust Fox News. Or CNN.

Have you been on this site long enough to see what slow news days look like? Mac news sites have plenty of things to post that don't entail sensationalism. The notion that this is sensationalist is utter nonsense and sounds more like Apple apologism than anything else.

That isn't to say that there are no faulty units, because it's inevitable that there are - as I said, mass production does that. As does hurrying pre-production units off the line for copious influencers and reviewers in advance. But seriously. Of the production units out there... where is the huge outcry? Because you and I and all the rest of us know there would be one for something this glaring and obvious.

Just because neither of us haven't seen such an outcry doesn't mean that there isn't one. I haven't done that much digging to see if there is or isn't one yet. That's partially why I'm asking if others have had this experience!

Apple might argue over backlight bleed because they can't see it and think we can't. They might argue over 'not the best speakers ever in an iMac', but they couldn't even hope to argue over something as lopsided as some of the reports have suggested, so if you got one like that, not a question it would get replaced on request.

You must not have had to engage with Apple engineering teams by way of an Apple customer care rep after having your fourth unit exhibit a problem they claim is within spec, but obviously shouldn't be. I assure you, they fight tooth and nail before outright replacing something that has an obvious manufacturing or design defect.

And 'Rev A sickness'... oh, please.


Name me a body style of MacBook Pro wherein the first release (often known as the "Rev A") DIDN'T have reliability issues. Go on, I'll wait.

How about a body style of iPhone wherein the first release didn't have reliability issues that often took between 6 months and a year and a half to surface, requiring Apple to issue a quality repair extension program. Go on, I'll wait.

The fact that you don't believe in something doesn't mean it doesn't exist. It means that you only believe in what you see in front of you and are therefore narrow-minded in your approach.

It's up to you entirely to decide what to get, or not to get, for your parents or to recommend. Seriously though, this isn't the basis to decide.

Reliability clearly isn't a concern for you because you have blind faith that Apple will remedy any actual design defect. I hope you never experience Apple behaving to the contrary as I, myself, have (as well as countless of others). My mom and stepdad don't want to have to deal with taking in an iMac to get everything transplanted into a whole 'nother iMac. That's an actual pain. They actually use their computers, so to be without them due to a design defect would be inconvenient. This is ABSOLUTELY the basis to decide. Who are you to insist otherwise?
 
Mine is perfect. I measured it and there is no difference whatsoever. My old 27" Intel iMac though was not that perfect and I never ever noticed it. It had a difference of 0.2cm between the two sides. I used my old iMac for two years and never ever noticed any issues.
My new 24" M1 iMac is perfect though and I measured it. No issues here, but even if there was a 0,1 difference, I wouldn't notice it.
 
  • Like
Reactions: Yebubbleman
Reliability clearly isn't a concern for you because ....

Yes, thanks, go ahead and presume.

I have given you my thoughts, based on 30+ years of dealing with Apple, their products and my experiences. There isn't much point in me responding any further.
 
Yes, thanks, go ahead and presume.

I have given you my thoughts, based on 30+ years of dealing with Apple, their products and my experiences. There isn't much point in me responding any further.
No need to get pissy. I'm looking for people who either own this machine or are in the know about the commonality of this issue to weigh in. You are neither and you are not providing me what I'm looking for. All you're doing is giving me your take and debating with me when I disagree. Not necessary at all.
 
just buy it. if it's crooked to your liking then return it. that is if you actually really want an imac at all. Or really just want to gossip. :)
 
The hinge on my M1 iMac (made in Thailand) is razor straight. I've owned almost every iteration of the iMac since the original Bondi Blue G3, PowerBooks and MacBooks since the 292 MHz Wallstreet, and a couple of MacBook Airs. I've never had a quality control issue with any of them. Not a single one. That doesn't mean it never happens of course, but in my own experience Apple's QC has been outstanding.

I believe misaligned hinges are an anomaly, not a widespread issue. Because these new iMacs are first gen in a new form factor I'd expect any issues like misaligned hinges to rear their ugly heads with the M1 model. I'm sure there are a couple out there with this issue, but not mine. Chalk me up in the "no hinge issues" column.
 
  • Like
Reactions: Yebubbleman
I'm glad this issue has been brought to light, as it's something I can now check when my iMac arrives and before I fire it up.

But it's no big deal - I'll just ask for another one!

No company on the planet is perfect and never has a problem. The test is how good they are at resolving issues when they do arise, and a quibble free exchange is good enough for me...
 
Last edited:
just buy it. if it's crooked to your liking then return it. that is if you actually really want an imac at all. Or really just want to gossip. :)

Honestly, I don't have the time to be in repair/return hell with Apple. Nor do the people I'd be recommending this for. Were that not the case, I wouldn't care to even pose the question. :p


The hinge on my M1 iMac (made in Thailand) is razor straight. I've owned almost every iteration of the iMac since the original Bondi Blue G3, PowerBooks and MacBooks since the 292 MHz Wallstreet, and a couple of MacBook Airs. I've never had a quality control issue with any of them. Not a single one. That doesn't mean it never happens of course, but in my own experience Apple's QC has been outstanding.

I believe misaligned hinges are an anomaly, not a widespread issue. Because these new iMacs are first gen in a new form factor I'd expect any issues like misaligned hinges to rear their ugly heads with the M1 model. I'm sure there are a couple out there with this issue, but not mine. Chalk me up in the "no hinge issues" column.
Yeah, this seems very much like a "Rev A" issue.
Same observation with the Silver 24" M1 iMac I got today, also made in Thailand. :)

I notice that you and the people commenting below and above you that I quote mention that it's made in Thailand. Aren't all of the M1 iMacs made in Thailand? Or is there other significance to this (like it being one of the first Apple products to be assembled there)?

I'm glad this issue has been brought to light, as it's something I can now check when my iMac arrives and before I fire it up.

But it's no big deal - I'll just ask for another one!

No company on the planet is perfect and never has a problem. The test is how good they are at resolving issues when they do arise, and a quibble free exchange is good enough for me...
I've found that Apple is okay with that up to a point. When it becomes a repeat problem, they'll fight you tooth and nail before they finally concede. Though, by that point, you've already determined that it's an issue that's commonplace enough to not want another one.
 
I just got the 24" 8C-GPU/16GB/1GB model.
I measured a few times and I get about 1-2mm off.
Should I return it?
 
I just got the 24" 8C-GPU/16GB/1GB model.
I measured a few times and I get about 1-2mm off.
Should I return it?
The original youtuber was someone that could discern a obvious tilt example compared to other objects, can you with your eyes? It might even not rest perfectly flat on the desk. It wobbles. He encountered a 4-5mm example.
 
Last edited:
Honestly, I don't have the time to be in repair/return hell with Apple. Nor do the people I'd be recommending this for. Were that not the case, I wouldn't care to even pose the question. :p

lol you're spending more time pondering and gossiping about an anecdotal report or two than the time a return would take. Hell you can unbox before you leave the store and exchange it if it's crooked.

IT feels like you're way more interested in spreading FUD than buying an iMac. lol.
 
Last edited:
  • Like
Reactions: za9ra22
I notice that you and the people commenting below and above you that I quote mention that it's made in Thailand. Aren't all of the M1 iMacs made in Thailand? Or is there other significance to this (like it being one of the first Apple products to be assembled there)?
ii
On the bottom of the stand it will say where that particular iMac was assembled. So far we have seen Thailand, China, Ireland, and USA.
 
No need to get pissy. I'm looking for people who either own this machine or are in the know about the commonality of this issue to weigh in. You are neither and you are not providing me what I'm looking for. All you're doing is giving me your take and debating with me when I disagree. Not necessary at all.

No need to be insulting.

As I said, I do own one of these, and have now seen a number of others. No issues with crooked screens. Set against my experience of Apple and their products, I see no issues with this - though it wouldn't be the first time there were problems if in fact there were. What you seem interested in however is ignoring 'I don't have a problem with this' replies from owners who actually have one, and instead inflating a few random reports into an issue. That's your choice, all I have done is reply - in good faith and with my experience and take.

Whatever, consider this possibility: Apple supply thousands of pre-production models to reviewers and 'influencers' globally. Typically these have represented the final product spec, but as the number of systems for these purposes have increased over the last few years, thanks in no small part to YouTube, they may not. What they are, however, is pre-production or first production run models. Defects such as misaligned stands and hinges are quite possible with these, and may even reflect very early units going out to paying customers, though usually not.

YouTube reflects there's a potential problem, perhaps some early customers too, but such a defect as this won't, simply couldn't, be allowed to remain in full production run units because of the sheer cost and supply chain disruption it would cause when it would have to be resolved in production anyway. Thus... not an issue.
 
lol you're spending more time pondering and gossiping about an anecdotal report or two than the time a return would take. Hell you can unbox before you leave the store and exchange it if it's crooked.

IT feels like you're way more interested in spreading FUD than buying an iMac. lol.

I can debate forever in my passing time, because I don't have to surrender and be without my computer. Incidentally, how many iMacs would you buy and return before you became sick of wasting your time? I'll debate for weeks if I don't have to go through that kind of nonsense. Especially since in-store returns still require a degree of planning (to my knowledge, you still need to make appointments for it).

Also, I have no idea where you get the ridiculous notion that I'm trying to spread false user data. I'm trying to see how many people do or don't have this issue. I'm only debating those that feel the need to criticize my doing so. As such, I'm only debating with you for this reason.

No need to be insulting.

Where am I being insulting. I'm saying that you're not giving me what I asked for. You're telling me my concerns are foolish. I wanted hard data on people who have or don't have this issue. Not your opinion on whether or not polling for this information is foolhardy or not.

As I said, I do own one of these, and have now seen a number of others. No issues with crooked screens.

Honestly, if you had just said this and left it at that, there'd be no further debate about it.

That's all I'm looking for here.

I read many news articles about this particular manufacturing defect (and not just from Apple news sources). This is MORE news coverage than I've seen for the average Apple manufacturing defect. Telling me that I'm hearing stuff or not or are perpetuating anti-Apple doubt here doesn't do anything to resolve my original query. I'm literally looking to see how common this issue actually is from people who actually own the damn thing. I want to see how widespread this actually is. Telling me that you don't have the issue is great. Telling me that this isn't a concern because you don't have the issue and that Apple is likely to remedy this issue if it ever becomes a big issue doesn't help me (especially since Apple takes varying degrees of time to actually respond to issues like these; sometimes it's mid-refresh; sometimes it's ignored until a year later when they issue a quality repair extension program; if you have worked with Apple for even half as long as you claim, you'd know this already).


Set against my experience of Apple and their products, I see no issues with this - though it wouldn't be the first time there were problems if in fact there were. What you seem interested in however is ignoring 'I don't have a problem with this' replies from owners who actually have one, and instead inflating a few random reports into an issue. That's your choice, all I have done is reply - in good faith and with my experience and take.

No, actually, I'm only debating with people that tell me that it's a non-issue and that I'm being ridiculous for even posing the question. Those that report their findings (whether affected or not) aren't getting a debate from me. Re-read this thread and you'll see verification of that.

Whatever, consider this possibility: Apple supply thousands of pre-production models to reviewers and 'influencers' globally. Typically these have represented the final product spec, but as the number of systems for these purposes have increased over the last few years, thanks in no small part to YouTube, they may not. What they are, however, is pre-production or first production run models. Defects such as misaligned stands and hinges are quite possible with these, and may even reflect very early units going out to paying customers, though usually not.

There are people in this thread reporting having the issue! Are you not seeing that?! Clearly it's not limited to early review units. Again, the entire point of this thread is to see just how many people ARE having this issue versus those that are not having this issue. That's it!

YouTube reflects there's a potential problem, perhaps some early customers too, but such a defect as this won't, simply couldn't, be allowed to remain in full production run units because of the sheer cost and supply chain disruption it would cause when it would have to be resolved in production anyway. Thus... not an issue.
You clearly haven't lived through Flexgate, Bendgate, antennae-gate or...gee...idunno...THE BUTTERFLY KEYBOARDS! There are plenty of examples of Apple NOT resolving obvious design/manufacturing issues until either the second rev or until the next complete redesign. Hence "Rev A sickness" which you completely and disrespectfully scoffed at. Honestly, I think that if anyone is stubborn to outside opinions here, it's you.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.