I have a wfh job and use a wired Jabra headset. It has worked fine up until today. I installed the latest update for the computer last night and today when I plug my headset in it doesn't register at all. Helpdesk was unable to help me because I have a Mac, she just kept saying "you have to disable computer audio but I can't tell you how to do that." They gave me an hour of troubleshooting time which is over in about 20 minutes, I will have to call back for more because I can't figure this out. The headset does not show up as an option in sound settings. It's just not there. I have restarted with it plugged in, restarted without it plugged in, shut down completely, nothing has worked. Any advice? It's the Jabra Evolve 20 UC.