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thecautioners

macrumors 6502a
Original poster
Dec 5, 2022
777
1,845
I have a wfh job and use a wired Jabra headset. It has worked fine up until today. I installed the latest update for the computer last night and today when I plug my headset in it doesn't register at all. Helpdesk was unable to help me because I have a Mac, she just kept saying "you have to disable computer audio but I can't tell you how to do that." They gave me an hour of troubleshooting time which is over in about 20 minutes, I will have to call back for more because I can't figure this out. The headset does not show up as an option in sound settings. It's just not there. I have restarted with it plugged in, restarted without it plugged in, shut down completely, nothing has worked. Any advice? It's the Jabra Evolve 20 UC.
 
Last night after my shift I updated to 13.4.1 and that's the only change that occurred. How can I downgrade to the previous version? That might be the trick. I tried a time machine restore from yesterday morning's save, before I ran the update, and I'm still at 13.4.1 somehow.
 
You can't roll back with Time Machine. You have to wipe the machine, reinstall 13.4 and then use Time Machine to restore your data.
 
Thanks for your reply! That explains why it didn’t work. I have a Genius Bar appointment this afternoon. Hoping I don’t lose my job over today, but I’m not sure.
 
Just left the Apple Store… the culprit was the cheapo USBC adapter I used to connect the USB headset to the USBC port! Confirmed that an apple brand one works, bought it, and I’m good to go as long as I don’t get fired over not being able to work today (you’d think they’d understand, but alas, we live in a late stage capitalistic hellscape).
 
  • Wow
Reactions: ignatius345
I’m good to go as long as I don’t get fired over not being able to work today (you’d think they’d understand, but alas, we live in a late stage capitalistic hellscape).
Not for nothing, but if I were you I'd consider buying some kind of cheap backup headset in case something else happens, since it sounds pretty crucial to your job. ¯\_(ツ)_/¯
 
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