Mac Air to Genius for repairs

Discussion in 'MacBook Air' started by themagicman00, Aug 6, 2008.

  1. themagicman00 macrumors member

    Joined:
    Jul 11, 2008
    #1
    Took my Mac Air because it was shutting down one core processor everytime I used video chatting with Skype or when I watched movies online..Video Streaming. Anyway, incially the Genius couldn't replicate the problem i Sent me home. The second time I call 800-My-apple...same problem, 3rd time I recorded the episode....I gues it was enough for a Genius to take in my notebook and replace the logics board and the fan assembly. More news to come, but what I read, this is a common problem with the video card, so if you don't use much video, it will not affect you, but if you use it to watch or chat, then this is causing the problem.

    Any feedback?
    BTW- this notebook is 4 months old and they did offered me a MBP.
     
  2. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #2
    They offered you a MBP?

    And also, the video problems are not related to the Air as the Air doesn't have a dedicated GPU.
     
  3. gcmexico macrumors 6502a

    gcmexico

    Joined:
    Dec 22, 2007
    Location:
    New York City
    #3
    *
    they offered you a pro? that makes no sense, u went there with an MBA you should leave with an MBA
     
  4. dibara2003 macrumors 6502

    Joined:
    Aug 18, 2007
    Location:
    Hawaii!
    #4
    well... i went with an air and came back with a pro. i gotta say, i'm not complaining about that.
     
  5. ayeying macrumors 601

    ayeying

    Joined:
    Dec 5, 2007
    Location:
    Yay Area, CA
    #5
    they wouldn't offer me a pro or even an exchange. But I've fixed these problems myself. They actually acknologized the core shutdown but they said my system is passed the return period.
     
  6. gcmexico macrumors 6502a

    gcmexico

    Joined:
    Dec 22, 2007
    Location:
    New York City
    #6
    *
    why buy an MBA in the first place?
     
  7. dibara2003 macrumors 6502

    Joined:
    Aug 18, 2007
    Location:
    Hawaii!
    #7
    mainly for portability, but i've had too many issues with airs. i took the pro knowing it's reliability would be better as it's not a first gen. product. i got a used sony txn15 for my portability needs.
     
  8. shrtmkr macrumors regular

    Joined:
    Mar 10, 2008
    Location:
    the apple
    #8
    I hope you get it fixed. I am not dealing with the geniuses right now. I don't want to leave my mac there if they will give it back the way it was.

    When they come up with a solution, then I'll try my chance.
    Please update us with the result. I am sick of can't using skype on this mac.
     
  9. 1rottenapple macrumors 65816

    Joined:
    Apr 21, 2004
    #9
    try coolbook people. best 10 bucks i spent if you want to use your air to its fullest
     
  10. themagicman00 thread starter macrumors member

    Joined:
    Jul 11, 2008
    #10
    well, i bought a mac air, and i want a mac air. I was offered a MBP because of what ever reasons, but...i am waiting for the repairs to be completed. BTW, my intial visit was 2 weeks after i bought the notebook, i was only getting between 45-60mins of usage from a fully charged battery.
     
  11. gcmexico macrumors 6502a

    gcmexico

    Joined:
    Dec 22, 2007
    Location:
    New York City
    #11
    *
    agreed...still ticks me off, that I have to spend another 10 bucks so the my 2000 laptop can function...but coolbook does work...haven't had a problem with my MBA since I installed it
     
  12. 1rottenapple macrumors 65816

    Joined:
    Apr 21, 2004
    #12
    ticks me off as well. At least re-imburse as for the software. Ah well there are ways to getting back at apple but I'm not saying how :)
     

Share This Page