Resolved Mac App Store not working PLEASE HELP

Discussion in 'Mac Apps and Mac App Store' started by jordancrombie92, Jul 1, 2015.

  1. jordancrombie92 macrumors regular

    jordancrombie92

    Joined:
    Oct 29, 2012
    Location:
    United Kingdom
    #1
    My Mac App Store doesn't seem to be wanting to download any updates it just stays on these two screens aswell as the screen showing the list of apps ready for updating but nothing happens when I click update.

    [​IMG]

    [​IMG]

    I've had to manually download iTunes 12.2 from the website and I can't even download 10.10.4

    My internet connection is working fine too
     
  2. maflynn Moderator

    maflynn

    Staff Member

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    Boston
  3. jordancrombie92 thread starter macrumors regular

    jordancrombie92

    Joined:
    Oct 29, 2012
    Location:
    United Kingdom
  4. jordancrombie92 thread starter macrumors regular

    jordancrombie92

    Joined:
    Oct 29, 2012
    Location:
    United Kingdom
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    And mine suddenly stopped working - I'd say it may be a problem on Apple's side of things.
     
  6. firedept macrumors 603

    firedept

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    Jul 8, 2011
    Location:
    Somewhere!
    #6
    Apple side of things be my bet as well. It has been hit and miss for me.
     
  7. jordancrombie92 thread starter macrumors regular

    jordancrombie92

    Joined:
    Oct 29, 2012
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    United Kingdom
    #7
    yeah mine stopped again so reinstalled OS X and its working now!
     
  8. macosxuser01 macrumors 6502a

    macosxuser01

    Joined:
    Jan 10, 2006
    Location:
    Sacramento, CA
    #8
    Yeah I'm experiencing the same problem. Try rebooting did not help. I'm gonna try again tonight to see Apple has fixed the issue yet
     
  9. cerote macrumors 6502a

    cerote

    Joined:
    Mar 2, 2009
    #9
    I was having this same issue yesterday. Tried rebooting several times and never fixed it. I gave up finally because it was late. This morning it was just like normal.
     
  10. macosxuser01 macrumors 6502a

    macosxuser01

    Joined:
    Jan 10, 2006
    Location:
    Sacramento, CA
    #10
    I tried to again tonight no luck. This is what I'm viewing right now.
     

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  11. okifeelthat macrumors member

    Joined:
    Apr 28, 2015
    #11
    im also having this exact problem: two updates pending (including iTunes) and nothing happens when i hit UPDATE and then after that the App Store freezes completely.. been like this since Tuesday for me
     
  12. jordancrombie92 thread starter macrumors regular

    jordancrombie92

    Joined:
    Oct 29, 2012
    Location:
    United Kingdom
    #12
    i had to do a complete re-install of OS X to get it working :/
     
  13. okifeelthat macrumors member

    Joined:
    Apr 28, 2015
    #13
    i figured out how to fix this (at least it worked for me): use the terminal to manually install the updates.

    Open the terminal (spotlight>terminal)

    enter: softwareupdate -i -a


    the update(s) then installs manually and once it finishes, restart your computer and check the mac app store again. it should now work as normal.
     
  14. melbasal macrumors newbie

    melbasal

    Joined:
    Nov 21, 2015
    #14
     
  15. melbasal macrumors newbie

    melbasal

    Joined:
    Nov 21, 2015
    #15
    This is a software issue. I had the same problem and finally came to discover the solution in very few steps:
    1-Shut down the computer
    2- start it up while holding the option key
    3- choose Recovery disk
    4- click on reinstall the software (what ever software you have).
    It will reinstall the new software without deleting any of the info. you have had prior reinstallation.
     
  16. tobsn macrumors newbie

    tobsn

    Joined:
    Dec 21, 2015
    #16
    just in case someone else finds this post like me - I had the exact same issue, wasn't able to resolve it until resetting PR ram and deleting apple store plists:

    rm ~/Library/Preferences/com.apple.appstore.plist
    rm ~/Library/Preferences/com.apple.storeagent.plist

    I don't know which one it fixed, deleting the prefs or resetting PR ram... but one of it fixed it.
     
  17. AlliePallie macrumors newbie

    Joined:
    Feb 27, 2015
    #17
    Same problem.
    Restarted from a backup drive. Ran Disk Warrior. Restarted from the main drive.
    No problem.
     
  18. akss macrumors newbie

    akss

    Joined:
    Jan 9, 2016
    #18
    Thanks a lot. That helped.
     
  19. khatchad2 macrumors newbie

    khatchad2

    Joined:
    Jan 19, 2016
    #19
    I also had to kill the store processes.
     
  20. JP_Kesemeyer macrumors newbie

    JP_Kesemeyer

    Joined:
    Mar 31, 2016
    #20
    This with a reboot worked for me....

    rm ~/Library/Preferences/com.apple.appstore.plist
    rm ~/Library/Preferences/com.apple.storeagent.plist
     
  21. manorius macrumors newbie

    manorius

    Joined:
    May 3, 2016
    #21
    This worked for me
     
  22. steve23094 macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #22
    It doesn't always work. Doesn't for me (I killed the process too).

    I'll wait it out for a day or two in the hope it fixes itself.
     
  23. jjk454ss macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #23
    I'm haveing this too. Assuming it's an issue on Apples side I'm going to try tomorrow too
     
  24. chatoyer macrumors regular

    Joined:
    Dec 11, 2006
    Location:
    Te Wai Pounamu, New Zealand
    #24
    Good to know I'm not the only one. I managed to use the terminal to update to 10.12.1, thinking something about my system may have been borked. Even still, clicking on updates in the App Store shows me the two things that have already been updated (a few weeks ago).
     
  25. jjk454ss macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #25
    I might do the terminal thing if it's not working tomorrow, it's not that big of a deal to me right now. Mine says there are five updates, so I'm not even sure what they are. I think maybe pages, numbers, keynote were all updated also.
     

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