Mac App Store refund... App disappears from Purchased list, but app still installable

Discussion in 'Mac Apps and Mac App Store' started by WolfSnap, Jan 7, 2014.

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  1. WolfSnap, Jan 7, 2014

    WolfSnap macrumors 6502a

    WolfSnap

    Joined:
    Sep 18, 2012
    Location:
    SoCal
    #1
    Strange thing.. I asked for, and got a refund on a Mac App. The purchase was removed from my purchased list (as I expected), but the app still shows the 'Install' button -- allowing fresh downloads/installs -- even after the refund.

    Has anyone else seen this behavior? Is this a bug? Is this just the way MAS works? Kinda odd behavior IMHO.
     
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  2. Nermal, Jan 7, 2014

    Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #2
    I've noticed the same thing; the install button still shows up. I haven't tried clicking it though.
     
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  3. bobright, Jun 25, 2015

    bobright macrumors 601

    Joined:
    Jun 29, 2010
    #3
    Can somebody tell me more about getting refunded how's it work? I purchased Tweetbot 2 from the Mac app store and it's giving me permission denied errors. Tapbots is giving me the run around it looks like ive heard one response from them all week to simply reboot my Mac and it didn't fix anything. I'm ready to push for a refund have not heard back from them at all. Does the rerun have to be by them? Or can I contact the Mac app store for help?
     
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  4. jlc1978, Jun 25, 2015

    jlc1978 macrumors 68000

    jlc1978

    Joined:
    Aug 14, 2009
    #4
    Email App support and they will process the refund based on the app store rules. They did that for me for an app that kept crashing.

    Nermal - that seems to be the default. yo can no longer buy the app but install it if you wanted.
     
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