Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

Ericbss7

macrumors newbie
Original poster
Jul 8, 2013
10
8
I noticed this problem yesterday when trying to download Mavericks. I don't use the Mac App Store too often, but this was the first time it never worked for me. I clicked on the Free Upgrade button next to Mavericks, then clicked Install, then it said Downloading. I went to the Purchased tab, and it shows up, but with a gray Download button. I click it, it fades out, the little spinning symbol shows up next to the 'forward/back' buttons, and then it immediately goes back to gray and still says Download. I tried downloading another free app to no avail.

I searched around and did these things to try and troubleshoot, with none of them working.

1. Restarted.
2. Downloaded updates within Software Update.
3. Deleted the storeagent in the Activity Monitor.
4. Entered these commands in the Terminal:
rm -r ~/Library/Caches/com.apple.appstore
rm -r ~/Library/Caches/com.apple.storeagent
rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
rm ~/Library/Cookies/com.apple.appstore.plist
5. Went into iTunes and downloaded the free single of the week to make sure it wouldn't ask me to agree to new terms of service, etc.
6. Verified my credit card info in my account.

Does anyone have any other ideas to try? Kind of stumped here.
 

jadonahue

macrumors newbie
Oct 28, 2013
1
0
I'm having the same issue, and I was before Maverick- tried to install Mountain Lion and it never worked. If you find a solution, post because I have no idea either
 

caughtinfire

macrumors member
Jul 2, 2011
57
8
Bellevue, WA
I ran into something similar when I started the Mavericks install and had to manually sign out from the app store, reboot, sign back in, then go into purchases and tell it to show hidden ones, then was able to install it. May be worth a try?
 
  • Like
Reactions: my_dmf

my_dmf

macrumors newbie
Feb 20, 2016
1
0
This worked for me after having the same problems with El Capitan. Thanks
 

ktracho

macrumors newbie
Dec 7, 2016
1
0
Silicon Valley
In my case, I found I had to first install all software updates. Even that wasn't working, but I decided to run Software Update several times, only installing a few updates at a time, and I was able to eventually install all of them. Once I did this, I was able to download software from the App Store.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.