Mac Book Pro Mag Safe Power Adapter burned

Discussion in 'Mac Basics and Help' started by Michael7k, May 1, 2007.

  1. Michael7k macrumors member

    Joined:
    Sep 9, 2005
    #1
    My daughter called to let me know she currently wasn't happy with her Mac Book Pro. The Mag safe power adapter had burned at the area where it goes into the computer. It was purchased end of July 06. After calling Apple, the call specialist moved the call up to another person. He stated they would send a new replacement power cord to her. She had walked away a little while the unit charged yet, stated she did not smell anything or see smoke.

    Yes, dad's will always be concerned. Would you feel safe with a new power adapter?

    Thank you for your opinion.
    Michael
     
  2. faintember macrumors 65816

    faintember

    Joined:
    Jun 6, 2005
    Location:
    the ruins of the Cherokee nation
    #2
    If there was any damage to the case of the MBP I would have it sent in for repair as well, along with a new power adapter. I would be concerned that there was an issue with the internal power supply and, seeing as the computer is almost one year old, I would insist that the MBP either be fixed or replaced.
     
  3. Michael7k thread starter macrumors member

    Joined:
    Sep 9, 2005
    #3
    She is pressured while being in the middle of finals at Law School. The call to Apple stated it would be 2 days to send the adapter. She was in a time crunch so I suggested the fighting the mall crowd and run to the Apple store in Houston. The response at the store was " an apple specialist will see you in about an hour and a half. They had no concern for the computer, battery or the adapter. With a contracts final looming she decided to purchase a power adapter and go back to studying.

    She expressed her feelings as being largely disappointed in Apple and the Apple store in Houston. There shared no concern. Apple gets $80 bucks for an adapter to replace a burned one and sends her out the door.

    Michael
     
  4. faintember macrumors 65816

    faintember

    Joined:
    Jun 6, 2005
    Location:
    the ruins of the Cherokee nation
    #4
    I know all about finals, I finished my masters last year and am currently working on the Doctorate, so I can understand doing what she had to. Still, Apple should reimburse her for the cost of the charger and after her exams are done she should send the MBP in for repairs.

    This would be something that I would not take "no" for an answer.
     

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