Mac Connection sucks

Hing

macrumors regular
Original poster
Mar 2, 2008
165
0
I ordered imac 27 i5 from them and they cancel my order . Reason for them canceling my order is that i dont have a land line phone and they cant verify me after i already provide them with all the info. How is a cell phone differnt from land line phone. The shipping address i gave them match my billing info.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
146
Is this a question or a statement?

I'd call Mac Connection and talk to them.
 

Hing

macrumors regular
Original poster
Mar 2, 2008
165
0
Is this a question or a statement?

I'd call Mac Connection and talk to them.
I want to know if it happen to anyone else. So i cant buy from them without a land line phone and the person that i talk to hang up the phone on me when i didnt finish talking. I Guess they did want my business. Amazon is the best
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
146
The nerve of them for trying to prevent fraud.....:eek:
Well now now. It is common practice to have only a cell phone these days. It is unfair though to assume that Mac Connection won't sell you something if you only have a cell. It is also absurd that they'd know the difference unless they waste time checking that out on searchbug or similar sites that often reveal what is a landline and what is a cell #.

That said, the op should and would need to call Mac Connection. All he can do here is get us all rowdy.
 

Eric S.

macrumors 68040
Feb 1, 2008
3,599
0
Santa Cruz Mountains, California
How is a cell phone differnt from land line phone.
It's not tied to a physical location (residence)?

I order lots of stuff online, and I don't like giving my phone number out to these people. If I'm required to give a number I usually enter 999-999-9999. I can't say I've done that with MacConnection but no one has ever called me on it yet.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
146
I want to know if it happen to anyone else. So i cant buy from them without a land line phone and the person that i talk to hang up the phone on me when i didnt finish talking. I Guess they did want my business. Amazon is the best
Ehhhhhhhh ...
I am going to go with maybe you weren't super nice to them or maybe you were too irate to actually make sense. I cannot see a smaller company hanging up on you and canceling a fairly big order just to spite the **** out of you.
 

Hing

macrumors regular
Original poster
Mar 2, 2008
165
0
Well now now. It is common practice to have only a cell phone these days. It is unfair though to assume that Mac Connection won't sell you something if you only have a cell. It is also absurd that they'd know the difference unless they waste time checking that out on searchbug or similar sites that often reveal what is a landline and what is a cell #.

That said, the op should and would need to call Mac Connection. All he can do here is get us all rowdy.
No way i will call them again or order anything from them. I have always order online that is the first company refuse to sell something for not having landline phone. So i will spend my 2000 dollars somewhere else.
 

Hing

macrumors regular
Original poster
Mar 2, 2008
165
0
Ehhhhhhhh ...
I am going to go with maybe you weren't super nice to them or maybe you were too irate to actually make sense. I cannot see a smaller company hanging up on you and canceling a fairly big order just to spite the **** out of you.
so You need to be super nice to them in order to order from them?
 

feelthefire

macrumors 6502a
Jun 13, 2006
836
0
I'm sorry you had a disappointing experience with MacConnection.

It is possible that your cell phone number did not match the number on file with your credit card issuer. This will occasionally cause a card to decline.

If your card is declined, it's normal for your order to automatically cancel.

I would call your card company and ensure your information is accurate, and investigate if a charge was attempted and declined (they can tell you this information.)

I will say, that trying to use the amount of money you're spending as leverage is not a good way to get help from a CSR-- $2000 is not a large sale for a mac retailer and it just makes them annoyed with you.
 

Surely

Guest
Oct 27, 2007
15,042
8
Los Angeles, CA
Well now now. It is common practice to have only a cell phone these days. It is unfair though to assume that Mac Connection won't sell you something if you only have a cell. It is also absurd that they'd know the difference unless they waste time checking that out on searchbug or similar sites that often reveal what is a landline and what is a cell #.

That said, the op should and would need to call Mac Connection. All he can do here is get us all rowdy.
No, you misunderstand.

I don't think that you should require a landline to make a purchase. I just think that coming here to complain about a security feature that protects you from the fraudulent use of your credit card instead of calling your credit card company to see what happened is a little ridiculous. I think that feelthefire is probably right.

And being nice always helps, especially when there is a problem. Hell, when I wasn't able to purchase my new MBP under Amazon's Lightning Deal price (the deal went from "Waiting For Sale" to "Sold Out" right away), I called Amazon, was really nice, and they honored the $1,049 price for me.
 
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