Mac Connection sucks

Discussion in 'Buying Tips and Advice' started by Hing, Nov 27, 2009.

  1. Hing macrumors regular

    Joined:
    Mar 2, 2008
    #1
    I ordered imac 27 i5 from them and they cancel my order . Reason for them canceling my order is that i dont have a land line phone and they cant verify me after i already provide them with all the info. How is a cell phone differnt from land line phone. The shipping address i gave them match my billing info.
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    Is this a question or a statement?

    I'd call Mac Connection and talk to them.
     
  3. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #3
    The nerve of them for trying to prevent fraud.....:eek:
     
  4. Hing thread starter macrumors regular

    Joined:
    Mar 2, 2008
    #4
    I want to know if it happen to anyone else. So i cant buy from them without a land line phone and the person that i talk to hang up the phone on me when i didnt finish talking. I Guess they did want my business. Amazon is the best
     
  5. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #5
    Well now now. It is common practice to have only a cell phone these days. It is unfair though to assume that Mac Connection won't sell you something if you only have a cell. It is also absurd that they'd know the difference unless they waste time checking that out on searchbug or similar sites that often reveal what is a landline and what is a cell #.

    That said, the op should and would need to call Mac Connection. All he can do here is get us all rowdy.
     
  6. Eric S. macrumors 68040

    Eric S.

    Joined:
    Feb 1, 2008
    Location:
    Santa Cruz Mountains, California
    #6
    It's not tied to a physical location (residence)?

    I order lots of stuff online, and I don't like giving my phone number out to these people. If I'm required to give a number I usually enter 999-999-9999. I can't say I've done that with MacConnection but no one has ever called me on it yet.
     
  7. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #7
    Ehhhhhhhh ...
    I am going to go with maybe you weren't super nice to them or maybe you were too irate to actually make sense. I cannot see a smaller company hanging up on you and canceling a fairly big order just to spite the **** out of you.
     
  8. Hing thread starter macrumors regular

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    Mar 2, 2008
    #8
    I dont understand how a land line phone make any difference.
     
  9. Hing thread starter macrumors regular

    Joined:
    Mar 2, 2008
    #9
    The credit card info match the shipping info.
     
  10. Peterkro macrumors 68020

    Peterkro

    Joined:
    Aug 17, 2004
    Location:
    Communard de Londres
    #10
    You can get a landline number in pretty much any part of the world which will redirect to pretty much any other part of the world.
     
  11. Eric S. macrumors 68040

    Eric S.

    Joined:
    Feb 1, 2008
    Location:
    Santa Cruz Mountains, California
    #11
    As I recall, I was only answering the question. Or was that not the question?
     
  12. Hing thread starter macrumors regular

    Joined:
    Mar 2, 2008
    #12
    No way i will call them again or order anything from them. I have always order online that is the first company refuse to sell something for not having landline phone. So i will spend my 2000 dollars somewhere else.
     
  13. Hing thread starter macrumors regular

    Joined:
    Mar 2, 2008
    #13
    so You need to be super nice to them in order to order from them?
     
  14. feelthefire macrumors 6502a

    Joined:
    Jun 13, 2006
    #14
    I'm sorry you had a disappointing experience with MacConnection.

    It is possible that your cell phone number did not match the number on file with your credit card issuer. This will occasionally cause a card to decline.

    If your card is declined, it's normal for your order to automatically cancel.

    I would call your card company and ensure your information is accurate, and investigate if a charge was attempted and declined (they can tell you this information.)

    I will say, that trying to use the amount of money you're spending as leverage is not a good way to get help from a CSR-- $2000 is not a large sale for a mac retailer and it just makes them annoyed with you.
     
  15. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #15
    No, you misunderstand.

    I don't think that you should require a landline to make a purchase. I just think that coming here to complain about a security feature that protects you from the fraudulent use of your credit card instead of calling your credit card company to see what happened is a little ridiculous. I think that feelthefire is probably right.

    And being nice always helps, especially when there is a problem. Hell, when I wasn't able to purchase my new MBP under Amazon's Lightning Deal price (the deal went from "Waiting For Sale" to "Sold Out" right away), I called Amazon, was really nice, and they honored the $1,049 price for me.
     

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